Patient Account Specialist - RCO HB Follow Up

Patient Account Specialist

The Patient Account Specialist will be responsible for billing all third-party payers through a claims processing vendor and/or for appeal of denied professional and/or hospital claims. Identifies billing issues affecting hospital and/or physicians claims/accounts and takes necessary action to ensure timely and appropriate claim filing. Performs follow-up activities and identifies reimbursement issues affecting these claims. Takes necessary actions to ensure timely and appropriate reimbursement and account resolution.
Minimum Qualifications:
Two years of financial experience or one year of patient accounts experience.
Preferred Qualifications:
2+ years of Medical Billing and Revenue Cycle Operations (Understanding of Claims, EOBs/Remits, Cash Posting, Eligibility/Registration, Coding)
2+ years working with various payers (utilizing payer websites - obtaining claim status, provider manuals, policies & reimbursement methodologies)
2+ years utilizing work queues and documenting account notes
2+ years of analytical skills & problem solving (ability to critically think & identifying root causes and trends)
Essential Job Functions:
Demonstrates a level of competence and understanding of all state and federal laws, rules, and regulations regarding payer billing guidelines
Demonstrates a basic understanding of CPT, ICD-9, HCPCS, modifier coding as well as POS requirements
Billing payers and/or clients for hospital and/or Professional Patient Accounts
Resolves Payer rejections from billing system daily to bill submit hospital and/or physicians claims
Performs online corrections to edited claims according to procedures
Performs detailed follow-up activities on assigned accounts according to procedures
Responds to daily correspondence according to procedures
Identifies denials and underpayments for appeal
Reviews, researches, and processes denied claims
Appeal claims as appropriate according to policies and procedures
Updates account information and documents as appropriate within Epic Resolute
Processes account adjustments according to policies/procedures
Issues payer and/or patient refunds according to policies/procedures
Validates accuracy of payments and/or adjustments on accounts
Resolves outstanding accounts at required accuracy and productivity requirements
Maintains comprehensive knowledge of the work unit assigned
Assists in the development of department policies and procedures
Adheres to established policies and procedures
Adheres to internal controls and reporting structure
Maintains open and professional communication with customers, colleagues, and vendors
Performs well in a team environment
Marginal or Periodic Functions:
Successfully completes competency-based training and testing
Prioritizes and completes all work in an accurate, effective, and efficient manner
Participates in team meetings/activities and supports the philosophy and goals of the team and department
Assists in the training and mentoring of new employees
Reads all announcements and relevant communications relating to job duties
Performs related duties as required.
Working Environment/Equipment:
Standard hospital, clinical, laboratory and/or office environments.
Standard office equipment.
Salary Range:
Actual salary commensurate with experience.
Work Schedule:
On-site, Monday through Friday, 8-hour shifts with availability between 6 AM

6 PM.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.