Customer Experience Specialist

The Woodlands,Texas (US-TX)United States (US)
Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more.Ourpeople, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers.Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.
The Customer Experience Specialist plays a critical role in delivering best-in-class service by managing the end-to-end order-to-delivery process. This position is responsible for ensuring an exceptional customer experience through proactive communication, strong relationship management, and seamless coordination across internal global teams. The role supports company objectives related to safety, compliance, financial performance, inventory control, and customer satisfaction.
Customer Experience Specialist Key Responsibilities
Order Management
Manage assigned customer accounts and orders to ensure timely, accurate delivery.
Monitor inventory availability, order status, and delivery timelines; proactively communicate updates, delays, or changes.
Collaborate with internal teams (e.g., procurement, materials management, credit, and operations) to resolve issues and expedite orders when necessary.
Maintain and manage SAP SOMR (Sales Order Management Report).
Other tasks as assigned
5% travel or less

Customer Experience
Deliver a consistently positive and professional customer experience, contributing to improved customer satisfaction metrics.
Build and maintain strong relationships with customers and internal stakeholders.
Partner with sales teams to support business growth, share customer insights, and identify opportunities for improvement.
Provide proactive communication regarding order status, pricing changes, product availability, and allocations.

Core Competencies
Strong customer focus with a commitment to service excellence
Effective problem-solving and decision-making skills
Proactive, detail-oriented, and highly organized
Ability to work independently and manage multiple priorities
Adaptable and supportive of change and process improvements
Professional communication and interpersonal skills
Team-oriented with a positive, collaborative approach
Demonstrated accountability and strong work ethic

Minimum Qualifications
Associate degree or equivalent relevant work experience
Proven experience in a B2B customer service or support role
Experience managing order-to-delivery processes in a fast-paced environment
Ability to collaborate effectively across global teams and functions
Strong time management and prioritization skills
Proficiency in Microsoft Office (Outlook, Excel, Teams, PowerPoint)
Experience with SAP or other ERP systems; Salesforce experience preferred
Industry experience in distribution, chemicals, plastics, or related fields is a plus
Excellent verbal and written communication skills
Strong attention to detail and critical thinking abilities

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

Nearest Major Market:

Houston