Sr. Director - HCM Implementation & Transformation - Program Lead - Remote

Job Details

Req ID:

114254

Supported Practice:

Heartland Dental

Category:

Human Resources

Location:

Heartland Dental, Chicago, IL 60601

Salary:

$182,000.00 - $210,000.00 per year

Position Summary:

Sr. Director - HCM Implementation & Transformation - Program Lead

The Senior Director, leading the HCM Implementation and Transformation program, is responsible for leading the strategy, execution, and governance of large-scale Human Capital Management (HCM) technology initiatives. This role serves as the executive program leader for enterprise HR technology implementations and transformations, ensuring successful delivery of complex, multi-workstream programs that align with organizational goals, timelines, and budgets.

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

To give you an idea of the team structure, you will report to the Chief Human Resources Officer and you will work closely with cross-functional leaders in Human Resources, Operations, Finance, IT, and external partners.

Duties and Responsibilities

End to End Program Delivery Leadership

: Provide overall program leadership for full lifecycle enterprise HCM and HR technology implementations, including planning, design, build, testing, deployment, and post-go-live stabilization

Executive Leadership:

Serve as the executive point of accountability for implementation scope, timeline, budget, and quality outcomes across HR technology initiatives

Team Leadership & Collaboration

: Lead and mentor internal project teams, functional HR leaders, and technology product owners across multiple HR systems and modules

Partnership:

Partner with external technology vendors and system integrators to ensure delivery standards, contractual obligations, and industry best practices are met

Governance:

Establish and maintain program governance, including steering committees, executive reporting, risk management, and issue escalation

Stakeholder Management

: Drive organizational change management, stakeholder alignment, and executive communication throughout the HCM implementation lifecycle

Quality Assurance & Readiness

: Ensure integration strategy, data migration, security, and compliance requirements are aligned with enterprise and regulatory standards

HR Transformation & Optimization

: Identify opportunities for business process optimization, standardization, and automation enabled by HR technology platforms

Change & Adoption Oversight

: Ensure documentation, controls, and operational handoffs are completed to support long-term system ownership and sustainability. Oversee post-implementation optimization, enhancements, and long-term HR technology roadmap planning.

Minimum Requirements

Bachelor's degree in Business, Human Resources, Information Systems, or a related field required
Seven (7) or more years of progressive experience leading large-scale enterprise HCM or HR technology implementations
Experience leading at least one (1) Enterprise HCM Platform Implementation (e.g., Oracle HCM, Workday, SAP SuccessFactors) required
Demonstrated experience serving as a program or implementation lead for complex, cross-functional technology initiatives
Strong knowledge of project management methodologies, governance models, and risk management practices
Strong organizational skills with exceptional attention to detail
Ability to work well under pressure and manage multiple competing priorities
Strong verbal and written communication skills, including the ability to present to executive leadership
High level of maturity, personal initiative, and sound judgment
Domestic US Travel up to 50%, sometimes on short notice

Desired Qualifications

Project Management Professional (PMP) certification preferred.
Experience leading enterprise HCM implementations in a multi-site or healthcare environment
Human Resources functional experience strongly preferred
Experience working within large, highly matrixed, or growth-oriented organizations
Prior people-leadership or portfolio-management experience

Physical Requirements

Ability to perform essential duties satisfactorily with or without reasonable accommodation
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

We put our people first, and that shows in our generous benefits package.

The Company retains the sole discretion to change the duties of the position at any time.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.