Engagement Manager II

Engagement Manager II
As an Engagement Manager II, you will maximize value, retention, and growth throughout the customer lifecycle, help build, innovate, and evolve customers' performance and security strategies, and deliver innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

Responsibilities

Being the strategist and technical advisor to architects and technology leaders of Akamai's Premium customers

Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services

Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements

Being the central point of contact for the customer and lead account team to deliver customer success

Responding to escalations when various product, platform or implementation arise and identifying improvements to mitigate future risks

Being the customer champion internally, and influencing internal decisions within teams to help customer outcomes

Qualifications

6 to 8 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields.

Customer advocate passionate about delivering technical solutions

Knowledge of internet technologies and online industry including HTTPS, DNS, DevOps, Web Development and Web Security

Experience with CDNs

Experience in a customer-facing role within the Information Technology industry

Strong communication skills and ability to build trusting relationships with customers across various levels

Team player, able to collaborate, prioritize, and solve problems in a fast-changing environment

Experience in Program or Project management in a cross-functional technical team

Flexible Working Program
FlexBase, Akamai's Global Flexible Working Program, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, and we encourage you to discuss working options for this role with a recruiter.

Benefits

Your health

Your finances

Your family

Your time at work

Your time pursuing other endeavors

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