Customer Specialist I HME

Customer Specialist I HME

Job Category: Health Information Mgmt & Billing Requisition Number: CUSTO017308
Full-Time On-site Hourly Range: $17.03 USD to $23.85 USD Evansville, IN 47710, USA
Description

Benefits: We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:
Flexible work schedules – Full time/part time/supplemental – Day/Eve/Night
Onsite children's care centers (Infant through Pre-K)
Tuition reimbursement
Student Loan Repayment Program
Payactiv-earned wage benefit-work today, get paid tomorrow
Free access to fitness center
Career advancement opportunities
Job Summary: This position coordinates and processes for Deaconess Home Medical Equipment & Infusion/Freedom Medical or its subsidiaries (hereafter HME), referrals/requests from Case Manager/Referral RNs, Ancillary Services, physician's offices, other referral sources and clients. This position is responsible for accurate charging, billing, follow-up, refunding, and posting. Responsible for the resolution of patient inquiries pertaining to billing.
Job Overview Task:
Address all tasks/orders assigned within 5 business days and document follow-up actions
Utilize telephone, email, and other communication platforms
Receive and resolve patient account inquiries/complaints
Post payments daily (cash deposits, EFT, departmental transfers) and reconcile funds deposited
Responsible for sales order confirmation processes
Responsible for A/R follow-up duties
Responsible for scanning/uploading necessary documentation for insurance requests
Generate and process patient/insurance adjustments and refund requests
Other duties as assigned
Education and Experience Required: High school diploma(GED), one year of related experience and/or training preferred; equivalent combination of education and experience accepted, computer literacy required; training in medical terminology, data processing, or pharmacy experience preferred.
Certifications/Licenses: None required.
Other Key Words: Home Medical, High school diploma, data processing
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.