Customer Marketing Manager

Marketing at Brex
Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place.

What You’ll Do
Brex is looking for a strategic and creative Customer Marketing Manager to design scalable, efficient customer marketing programs that drive acquisition, retention, and expansion. You will identify and tell powerful customer stories that provide fuel for the Marketing and Sales teams. You’ll build an efficient and effective customer reference program that helps Sales find references to close deals. And you’ll help ensure a high volume of high-performing case studies, customer videos, event panels, and more, as well as manage customer logo rights that help Brex show strong social proof in marketing.

Where you'll work
This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Build and maintain a customer reference program with a robust roster of customer references who can support reference calls with prospects

Identify strategic customer advocates and lead development of customer content, including case studies, videos, panel participation, and testimonials

Maintain a scalable library of customer proof points that support PR and thought leadership programs, campaigns, executive storytelling, and global industry events

Lead content development for customer speaker presentations for major events, webinars, and conferences, from sourcing speakers to speaker prep and execution

Track, analyze, and report on the performance of customer marketing campaigns and programs

Manage customer logo rights approvals and upkeep a database of approved logos for use in marketing and sales collateral

Serve as a trusted advisor to cross-functional stakeholders on how to leverage customer content and references for maximum impact

Requirements

5+ years of experience in customer marketing (B2B experience preferred; finance or tech a plus)

Proven ability to build trusted relationships with customers and cross-functional stakeholders, including sales enablement and customer success teams

Exceptional storytelling and writing skills across multiple formats and channels

Strong organizational skills with the ability to manage multiple programs simultaneously

Data-driven mindset with experience measuring engagement and program impact

Strong understanding of the customer lifecycle and the role customer marketing plays across acquisition, expansion, and retention

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