Customer Marketing Manager

About Time Doctor
Time Doctor is a workforce analytics platform that gives leaders AI-powered, actionable insights into how work actually happens. By turning activity and productivity data into practical intelligence, Time Doctor helps organizations make smarter decisions, support employee well‑being, and lead with trust, not control, across remote, hybrid, and in‑office teams.

The Role
We’re looking for a Customer Marketing Manager to own the post‑sale marketing function at Time Doctor. This is a solo ownership role – you’ll be the dedicated person responsible for ensuring our existing customers are engaged, successful, expanding, and advocating for Time Doctor in the market.

This isn’t a campaign execution role. You’ll be developing strategy and running programs that directly impact retention, expansion, and customer‑led growth. You’ll work closely with Customer Success, Product, and the broader Marketing team to turn customer relationships into business outcomes.

Who we are looking for
We are NOT looking for

Marketers who only send newsletters and call it customer marketing – you need to own retention and expansion outcomes

People who wait for CS to flag problems – you use data to identify expansion opportunities and support retention efforts proactively

Generalists who have never owned a post‑sale marketing motion end‑to‑end

We ARE looking for

A commercially minded marketer who connects customer programs to retention, NRR, and expansion revenue

Someone who has built and run customer lifecycle and advocacy programs in a B2B SaaS environment

A strong writer who creates customer communications that actually get read and acted on

Someone who uses data to segment customers, identify risk, and personalize outreach at scale

Someone curious about AI and already using it to work smarter

What you will own
Customer Lifecycle & Retention

Own post‑sale marketing programs that drive engagement, product adoption, and retention across the customer base

Develop lifecycle campaigns tied to key customer milestones – onboarding, feature adoption, renewal windows, and expansion triggers

Use customer data and product usage signals to segment the base and deliver relevant, timely communications

Partner with Customer Success to identify at‑risk accounts and support proactive retention efforts through targeted campaigns

Use product usage and engagement data to monitor customer health signals and trigger appropriate marketing responses in coordination with CS

Expansion & Upsell Marketing

Build and execute campaigns that drive expansion revenue – upsell, cross‑sell, and seat growth within existing accounts

Collaborate with Product Marketing to ensure customers understand the value of new features and product updates

Develop messaging that helps CS teams position upsell conversations more effectively

TD Academy

Own and develop TD Academy, Time Doctor's customer education platform. Build course content, manage the learning roadmap in alignment with product releases, design lifecycle triggers tied to enrollment and completion, and measure Academy's influence on adoption, expansion, and retention outcomes.

Customer Advocacy & Social Proof

Build and manage Time Doctor’s customer advocacy program – identifying champions, nurturing relationships, and activating them as references, reviewers, and case study participants

Own the pipeline of customer stories, testimonials, and case studies in partnership with Content and PMM

Drive reviews on G2, Capterra, and other key review platforms to strengthen Time Doctor’s market presence

Voice of Customer & Insights

Design and run customer feedback programs (surveys, NPS, interviews) to surface insights that inform marketing strategy, product priorities, and messaging

Synthesize customer feedback into actionable recommendations for Marketing, Product, and CS leadership

Maintain a pulse on customer sentiment, identifying trends before they become retention problems

Cross‑Functional Collaboration

Partner with Customer Success as the primary marketing counterpart for post‑sale programs

Work with Product and Product Marketing to incorporate upcoming launches and feature updates into customer‑facing campaigns

Collaborate with Demand Generation on expansion and win‑back programs that involve the existing customer base

Support Partner Marketing on customer‑facing joint initiatives where relevant

Your Experience

3+ years of experience in customer marketing, lifecycle marketing, or a customer‑focused B2B SaaS marketing role

Proven experience building and running customer advocacy, retention, or expansion programs – not just contributing to them

Strong understanding of customer journey mapping, lifecycle segmentation, and post‑sale marketing motions

Demonstrated use of AI tools to improve content production, personalization, or campaign efficiency – not just familiarity, but active use in a professional context

Hands‑on experience with marketing automation and CRM tools (HubSpot experience strongly preferred)

Ability to analyze customer data and product usage signals to inform targeting and program design

Excellent written communication skills – you can write an email that customers actually open, a case study that resonates, and a campaign brief that gets alignment

Experience working cross‑functionally with Customer Success, Product, and Marketing teams

Experience working in a remote or distributed team environment

Preferred

Experience at a B2B SaaS company with a mid‑market customer base

Background in workforce management, HR tech, or productivity software

Experience running NPS or CSAT programs and translating results into marketing action

Success in this role will be measured by

Improvement in customer retention rates and reduction in voluntary churn

TD Academy enrollment, completion, and measurable influence on retention and expansion cohorts

Expansion revenue influenced by customer marketing programs

Growth in the number of active customer advocates, references, and reviews

Engagement rates across customer lifecycle campaigns (open rates, activation, adoption metrics)

Quality and volume of customer stories and social proof assets produced

NPS and CSAT trends over time

Our Hiring Approach
Full‑time, 100% remote role, giving you the freedom to work from anywhere.

Equal opportunity employer – we deeply value diversity and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Why Join Us
100% remote and async‑first – work from anywhere.

Mission‑driven company shaping the future of work.

Strong product‑market fit with tens of thousands of users (and growing).

Collaborative, humble, high‑performing team.

Competitive pay + 30+ days of paid time off.

#J-18808-Ljbffr