Account Specialist, Starlink Enterprise Account Management (Aviation)

Redmond, WA

SpaceX was founded under the belief that a future where humanity explores the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

ACCOUNT SPECIALIST, STARLINK ENTERPRISE ACCOUNT MANAGEMENT (AVIATION)
Starlink is delivering high‑speed, low‑latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission. Our Enterprise team manages customer lifecycles from onboarding to growth. We're hiring an entry‑level Account Specialist to handle high‑volume orders, account setup, and operations for channel partner accounts.

RESPONSIBILITIES

Review and validate purchase orders and supporting documents such as Purchase Orders, Letters of Authorization, and Pricing for compliance.

Create and configure customer accounts, service lines, hardware assignments, and billing structures.

Apply pricing, discounts, and terms per the customer’s contracts.

Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation.

Track order timelines and flag risks to revenue and activation goals.

Maintain precise records in internal systems and trackers.

Spot friction points and suggest scalable process and system improvements.

Ensure accounts are activated and invoiced on forecasted schedules.

BASIC QUALIFICATIONS

Bachelor’s degree OR 2+ years of professional experience in operations, customer support, or process coordination.

PREFERRED SKILLS AND EXPERIENCE

Strong attention to detail for process‑driven work.

Skill interpreting contracts, pricing, and billing rules.

Proficiency in Excel, Salesforce, Smartsheet, or similar tools.

Ability to turn partner feedback into improvements.

Multi‑tasking with accuracy and ownership.

ADDITIONAL REQUIREMENTS

Willingness to travel to customer sites, other SpaceX locations, and events as needed.

Must be available to work extended hours and/or weekends as required.

To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident, refugee, asylee, or eligible to obtain the required authorizations from the U.S. Department of State.

COMPENSATION AND BENEFITS
Account Specialist / Level I: $82,000 – $100,000 per year. Your base salary is determined on a case‑by‑case basis and may vary based on job‑related knowledge, skills, education, and experience.

Besides the base salary, you may be eligible for long‑term incentives (company stock, stock options, or long‑term cash awards), discretionary bonuses, and the ability to purchase additional stock at a discount through the Employee Stock Purchase Plan. Comprehensive medical, vision, and dental coverage, a 401(k) retirement plan, short‑ and long‑term disability insurance, life insurance, paid parental leave, discounts, perks, and up to 3 weeks of paid vacation are also provided. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered from select Seattle locations to the SpaceX Redmond office Monday through Friday.

SpaceX is an Equal Opportunity Employer; employment is governed on the basis of merit, competence, and qualifications and will not be influenced by race, color, religion, gender, national origin, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

#J-18808-Ljbffr