Engagement Manager

The Engagement Manager will be responsible for leading and managing large-scale, enterprise-level projects across a matrixed environment. This role focuses on delivering end-to-end project execution, from requirements gathering through implementation and support, while ensuring alignment with business and IT objectives. The ideal candidate will have strong experience in project and program management, stakeholder engagement, and delivery oversight, along with exposure to Azure and .NET environments.

Key Responsibilities

Lead and manage large-scale, enterprise and strategic projects across business and IT teams

Oversee multiple parallel projects and manage dependencies and priorities at the program level

Collaborate with business units to define project scope, requirements, and objectives

Develop and maintain detailed project plans, schedules, and deliverables

Ensure project delivery within scope, timeline, cost, and quality objectives

Monitor project performance, identify variances, and implement corrective actions

Apply project management methodologies, change management, and root cause analysis techniques

Drive process improvement initiatives and implement best practices

Facilitate communication and collaboration across stakeholders at all organizational levels

Provide leadership, mentorship, and training to project team members

Prepare and deliver presentations, reports, and project updates

Manage project risks, resources, and quality assurance processes

Support business case development, cost-benefit analysis, and requirement definition

Required Qualifications

Experience managing large-scale, complex, and transformational projects

Strong knowledge of project management methodologies, tools, and best practices

Experience with software development lifecycle (SDLC) and development methodologies

Strong analytical, problem-solving, and decision-making skills

Excellent communication, presentation, and stakeholder management skills

Experience with project planning, scheduling, tracking, and reporting

Ability to manage multiple projects simultaneously in a matrixed environment

Experience in process improvement, change management, and business process reengineering

Strong leadership and team collaboration skills

Familiarity with technical environments including Microsoft Azure and .NET

Preferred Qualifications

Certifications in project management or related domains

Experience in the insurance industry

Experience with business architecture concepts such as ER diagramming and system analysis

Experience with project estimation, risk management, and quality assurance practices

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