Product Manager, Web

Company and VisionPlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events.The company's brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading Simplytolmpress card and stationery site, as well as Personal Creations, Cafe Press and ISeeMe ! Visit www.planetart.com to learn more about our brands.We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.Job OverviewPlanetArt is looking for a Product Manager, Web to support the company's Web R&D department. The successful candidate will collaborate closely with the Director of Product Development, Web, to plan the, execution, and tracking of mobile app development projects. Candidate will also be responsible for web analytics, revenue growth and ensuring the success of their apps. The Product Manager is the business owner for their websites. This role requires a keen eye for detail, excellent organizational skills, and the ability to work collaboratively in a fast-paced environment.Product Managers are accountable for the end-to-end customer experience, owning the full journey from the moment a customer discovers the site or app—through product exploration, purchase, fulfillment, and delivery. This includes ensuring that the physical product meets or exceeds customer expectations and that delivery timing aligns with promised and expected arrival windows. The role requires holistic thinking across acquisition, user experience, platform performance, operations, and post-purchase touchpoints to deliver a seamless, high-quality experience across the entire customer lifecycle.PLEASE NOTE: Candidates must be local to or willing to relocate to the Calabasas area as we operate on a hybrid work model (3 days onsite, 2 remote)What You'll DoKey ResponsibilitiesPlan and execute web development projectsDefine project scope, objectives, and requirementsWork closely with the team of Project Managers and web QA testers, fostering a collaborative and innovative work environmentLeverage advanced technical analytics skills including SQL querying, Google Analytics (GA/GA4), and data visualization tools to monitor website performance, identify user behavior trends, and provide actionable insights that guide product strategy and feature optimizationCreate and maintain project timelines, ensuring projects are delivered on time. Own the release dateMonitor project progress and communicate potential risks or delaysCollaborate with cross-functional teams, including Marketing, Creative and Content, to refine project scope and requirementsCollaborate with the QA team to ensure thorough testing of mobile applicationsIdentify, document and prioritize defect resolutionCreate, update and maintain project documentation in ConfluenceWork closely with development and QA teams to help resolve project-related issuesEscalate issues to when necessaryMonitor web performance, analytics and revenue. Act as an owner for the web business.What You Should HaveSkills, Qualifications, and RequirementsExcellent problem-solving and decision-making abilities3+ years technical project management experience requiredTechnical understanding of mobile/web technologies, platforms, and development methodologiesExceptional communication and interpersonal skillsExperience with QA and testing practices for mobile/web applicationsExcellent verbal and written communication skills with a wide variety of audiences including technologists, executives, business partners and IT team membersAbility to work collaboratively and cross-departmentallyWhat You Can ExpectWorking ConditionsWork is performed in an office environment with low to moderate noise levels.Occasional lifting of up to 20 pounds.Position requires regular, continuous use of computer.Position requires regular sitting and standing.Position requires regular interaction with team members through the following methods: in-person, phone, WebEx, Zoom, or email.May require occasional travel.This is a hybrid position; employees are expected to be in the office three days per week (Monday, Tuesday, and Thursday) with the option of working remotely two days (Wednesday and Friday).The compensation range for this position is $115,000 - $135,000 annual salary.PlanetArt offers a comprehensive benefits package, including:Health, Dental, Vision and Pet InsuranceLife InsurancePet InsuranceMental Health Benefits401(k) with matchingExcellent Work/Life Balance – Paid Time Off, Sick Days, Paid Holidays, and Floating HolidaysEmployee Product Discounts