Delivery Lead - Digital Solutions Team | Marketing & Communications

Digital Solutions Team | Marketing & Communications | UVA HealthUVA Health is seeking a Delivery Lead to support the delivery of digital experiences that power the health system's digital patient experience. This role combines the servant leadership of a Scrum Master with the delivery accountability of a Project Manager.The Delivery Lead will partner with Project Managers, Product Managers, Product Owners, UX, developers, content strategists, digital marketers, HIT, and external vendors to ensure work is well-defined, prioritized, and delivered on time.This role is responsible for maintaining delivery discipline, facilitating Agile ceremonies, proactively managing risks and dependencies, and providing clear communication to stakeholders.This position is ideal for a highly organized, collaborative leader who is comfortable balancing Agile coaching with hands-on project management in a fast-paced, cross-functional environment.**About the Digital Solutions Team**Our team operates using a product-led model focused on UVA Health's digital front door and the end-to-end digital patient experience. We are responsible for the strategy, user experience, and technologies that support and power UVA Health's digital ecosystem. We prioritize initiatives that advance:+ Patient acquisition+ Frictionless patient experience+ Long-term patient loyalty+ Operational efficiency+ Department wide marketing technologyThese focus areas guide how we prioritize investments, design digital experiences, and align technology investments to organizational goals.**Key Responsibilities****Agile Delivery Leadership**+ As a Scrum Master, facilitate sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives.+ Maintain an accurate and up-to-date sprint board that reflects the real-time status of all work.+ Coach the team on Agile and Scrum best practices.+ Protect sprint commitments by managing scope changes and escalating competing priorities.**Project Coordination**+ Develop and maintain project timelines, milestones, and delivery plans.+ Monitor sprint velocity and delivery trends, identifying risks early.+ Coordinate cross-functional dependencies across Product, UX, Engineering, Communications, Marketing, HIT, and external vendors.+ Track and communicate project status, scope changes, and key decisions to leadership and stakeholders.+ Partner with Product Managers and Product Owners to organize and maintain strategic roadmaps that align priorities to patient acquisition, digital experience, and organizational goals.**Risk & Issue Management**+ Proactively identify and remove blockers before they impact delivery.+ Escalate risks and priority conflicts to the Director and Product leadership.+ Ensure mitigation plans are in place for critical issues.**Backlog & Readiness Management**+ Partner with Product Managers and Product Owners to ensure stories are well-defined, estimated, and ready for sprint planning.+ Facilitate backlog refinement sessions and support clear acceptance criteria.+ Help maintain and enforce the team's Definition of Done.**Stakeholder & Vendor Communication**+ Provide regular delivery updates to internal stakeholders and leadership.+ Coordinate deliverables and timelines with external vendors and partner teams.+ Ensure decisions, dependencies, and risks are clearly communicated.**Required Qualifications**+ Bachelor's degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience).+ 5-7 years of experience in project management, Scrum Master, Agile delivery, or related roles.+ Experience leading Agile software development teams.+ Strong knowledge of Scrum, Kanban, and Agile delivery principles.+ Excellent facilitation, communication, and organizational skills.+ Proven ability to manage multiple concurrent initiatives and competing priorities.+ Experience working with cross-functional teams, including technical and non-technical stakeholders.**Preferred Qualifications**+ Certified Scrum Master (CSM), PMP, or similar certification.+ Jira Administrator certification+ Experience with healthcare, academic medicine, or other highly regulated industries.+ Experience managing digital product, website, or software development initiatives.+ Experience working with headless CMS platforms and enterprise integrations.+ Experience coordinating work with third-party vendors and distributed development teams.+ Familiarity with digital marketing, analytics, SEO, and conversion optimization.+ Experience using both Jira and Airtable to manage Agile delivery, intake workflows, backlog prioritization, and stakeholder reporting.+ Familiarity with platforms such as Contentstack, Epic, Kyruus, and Coveo.**Success Measures**Success in this role will be measured by:+ Predictable sprint execution and improved delivery velocity.+ Reduced blockers and faster issue resolution.+ Accurate and transparent project status reporting.+ Improved coordination across teams and vendors.+ Increased adoption of Agile best practices.+ On-time delivery of roadmap initiatives supporting patient acquisition and digital experience goalsLicensure: None.PHYSICAL DEMANDS:This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.The starting base rate for this role is $85,000.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.**Benefits**+ Comprehensive Benefits Package: Medical, Dental, and Vision Insurance+ Paid Time Off, Long-term and Short-term Disability, Retirement Savings+ Health Saving Plans, and Flexible Spending Accounts+ Certification and education support+ Generous Paid Time OffUVA Health ( is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide ( rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's ( is named by 2023-2024 U.S. News & World Report ( as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond._The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about_ UVA's commitment to non-discrimination and equal opportunity employment ( _._