Relationship Development Manager

divh2Business Development Manager/h2pSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada./ppWe have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do./ppWe are excited to announce the opening for a Business Development Manager to work Monday-Friday, 8am

5pm, with flexibility to work additional time frames and hours. This position will be responsible for establishing new partnerships and strengthen relationships within the insurance claims, commercial and industrial sectors such as: Schools, Hospitals, Facility Managers, Industrial clients, Business Executives, Property Managers, Adjusters, Brokers, and Risk Officials. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success./ppIf you are looking for a career that will provide a deep satisfaction of helping others and building relationships of a lifetime, come join us!/ppBasic Functions:/pulliRetain and grow existing relationships with current strategic accounts/liliOnboard and train clients and Paul Davis team on service level agreements (SLAs)/liliTakes responsibility for communicating to key accounts regarding ongoing projects, WIP and JPS Reports./liliRecruits and Supports new strategic relationships as needed./liliSupports and assists the overall Relationship Development Team (RDT)/liliThe Strategic Account Executive will be expected to take on additional responsibility over time based upon their desire, initiative

performance./liliThis role is ever evolving, and functions may be added/removed over time/li/ulpBasic Requirements:/pulliHigh School Diploma or equivalent/liliAssociates or bachelors degree is desired especially in area of Marketing/liliExperience in marketing and customer service./liliHighly Organized and versed in prioritization of tasks./liliHigh level Communicator/liliHigh aptitude in Microsoft office suite

Office 365/liliAppropriate Attire/liliFun and Outgoing Personality/lili2 year Non

Compete Agreement on file/li/ulpEvaluated On:/pulliTotal Sales revenues vs goals/liliRevenue growth of accounts from year over year./liliSkill Development versus Annual Skill Development Goals/liliPerformance in alignment with the job description/liliBehaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise/liliCommitment to team/li/ulpOverall Primary Duties:/pulliGrow the Strategic Account Relationships based on sales from prior years/liliRetain lasting relationships with key commercial accounts to capture new revenue through new and existing relationships with association / property managers./liliSet proper expectations with association managers/ property managers/liliTeach, Train and Onboard New, and Existing Accounts/liliBrand the Paul Davis name by being involved in MHA, BOMA, CAI and being committed to Boards. Not limited to./liliReview, Update and Manage RMS and Salesforce software/liliMaintain Commercial Sales Budget monthly and yearly and provide input when requested./liliWork directly as a contributing team member with RDT./liliWork directly with Team Leads and project management teams to ensure a positive client experience./liliMaintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up./li/ulpSecondary Duties:/pulliParticipate in on call rotation./liliSupports in Recruit new key accounts that align with the Paul Davis way./liliSupports in Building, creating, and execute SLA with new Strategic Accounts/liliParticipate in Relationship Development events/liliCreate and Manage EPP for Strategic Accounts/liliProfessionally handle and resolve all complaints in a timely fashion./liliSupports RPMs in setting proper expectations with clients./liliSupports RPMs in Obtaining (where applicable) and ensure collection of all work authorization and other documentation from clients for all services./liliAbility to teach PMs in scoping, gathering required information needed, and working with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects./liliAbility to teach PMs how to review

provide feedback on all estimates./liliReview all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts./liliProvide feedback to other management based on observations from the field and the relationship./liliLearn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time./liliAttend Bi-Weekly Relationship Development Team Meetings/liliAttend Bi-Weekly GSR/liliShare your office365 calendar with your supervisor on an ongoing basis./liliFollow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)/li/ulpHigh Level Job Responsibilities Include:/pulliParticipate with on-site visit when a loss comes in and support account and team to deliver best in class results./liliParticipate in emergency services when an All Hands-On Deck scenario arises./liliParticipate in ongoing problem solving and practicing continuous improvement of the team and company./liliParticipate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team./li/ulpHours:/pulliThis is a full-time position./liliHours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office./li/ulpReward:/pulliCompensation is evaluated on annual basis in quarter 1 of each year after a full year is completed./liliPromotions and advancement within the position bring progressively greater challenge, learning

responsibility./li/ulpPhysical Requirements:/pulliAble to lift 50 pounds and carry at least 20 feet/liliAble to climb 2 flights of stairs while carrying 30 pounds./liliAble to traverse water, fire, and smoke damaged flooring Compensation: $50,000.00 - $100,000.00 per year/li/ulh3Our Vision:/h3pTo Provide Extraordinary Care While Serving People In Their Time Of Need./ph3Our Values:/h3pDeliver What You Promise/ppRespect The Individual/ppHave Pride In What You Do/ppPractice Continuous Improvement/ph3Our Mission:/h3pTo provide opportunities for great people to deliver Best in Class results/p/div