Sales Manager, Partner Account Management

divh2Sales Manager, Partner Account Management/h2pAtlanta, GA (Hybrid)/ph3The Position/h3pCallRail is looking for a Sales Manager, Growth Partner Account Management./ppThis isnt a typical account management leadership role. Our Partner Account Management team works exclusively with marketing agencies and their clients

and the best person for this job has lived that world. You understand how agencies think, how they sell, how they prove value to their clients, and what keeps them loyal to a platform. Youll bring that lens to everything: how you coach, how you build playbooks, and how you position CallRails value in a way that maps to how marketers actually work./ph3What Youll Do/h3pLead and Develop the Team/ppYour team is tenured and capable. Your job is to raise the ceiling. Unlock what theyre already capable of and build the systems that help them do it consistently

through the specific lens of someone who understands agency dynamics./pulliRun structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans/liliBuild and share playbooks, talk tracks, and account strategies tailored to the agency model

including how to speak to agency owners, strategists, and the end clients they serve/liliCoach your reps to think like marketers: understand attribution, campaign ROI, and the metrics agencies use to demonstrate value to their clients/liliActively partner with reps on high-stakes accounts and complex negotiations/liliInvest in career development for top performers; identify the next leaders on your bench/liliWhen headcount opens up, recruit and onboard talent who can contribute quickly

ideally candidates with agency backgrounds or marketing fluency/li/ulpDrive Revenue Performance/pulliOwn and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets/liliEnsure every rep has a clear, documented growth strategy for their book

anchored in what success looks like for each agency and their client roster/liliIdentify at-risk accounts early

before theyre in crisis

and lead intervention plays/liliRun tight pipeline hygiene and deliver accurate monthly forecasts/li/ulpDeploy AI as a Team Force Multiplier/pulliIntegrate AI into team workflows: call prep, account research, follow-up drafts, pipeline hygiene/liliUse AI to surface expansion signals across the book and prioritize outreach/liliModel AI-enabled selling behavior for the team

not just strategy, but execution/liliContinuously evaluate new tooling and methods that extend the teams capacity/li/ulpShape Go-to-Market Strategy for Your Segment/pulliIdentify whitespace and inform pricing/packaging decisions for the agency segment/liliSurface patterns across the book

competitive pressure, product friction, partner churn signals

and bring data-backed recommendations to leadership/liliCollaborate with Marketing on retention campaigns, case studies, and account-based plays that resonate with how agencies think about ROI/liliPartner with Product to translate customer insight into roadmap influence, particularly around features that map to agency workflows and client reporting needs/liliWork with Sales Operations to improve process, tooling, and reporting infrastructure/li/ulpOwn Your Forecast/pulliMaintain a clear, current view of pipeline health across your teams book at all times/liliPresent pipeline and forecast weekly to the Director of Growth Account Management/liliLeverage Salesforce, Outreach, Looker, and Gong to monitor activity, track pipeline health, and diagnose performance trends/liliEscalate systemic issues with specificity and a point of view/li/ulh3What Youll Need/h3ulli5+ years in account management, customer success, or B2B sales

with 2+ years leading or managing a team/liliDemonstrated track record of hitting MRR retention, upsell/cross-sell, and expansion targets in a SaaS or tech-enabled services environment/liliDirect experience working with, selling into, or managing through marketing agencies

you understand how theyre structured, how they sell to clients, and how they measure their own success/liliProven ability to coach consultative selling, account planning, and executive engagement

you make your team measurably better/liliStrong forecasting skills and comfort presenting pipeline to senior leadership/liliExperience shaping sales strategy at the segment level, not just executing against a playbook/liliProficiency in Salesforce/Looker; experience with Outreach and Gong (or equivalent)/liliClear, confident communicator

you can run a high-energy team meeting and write a tight business case/li/ulh3Preferred/h3ulliBackground in marketing technology, analytics, or a platform serving agencies or SMBs/liliExperience managing in high-velocity, agency-driven, or partner account environments/liliFamiliarity with call tracking, attribution modeling, or conversation intelligence products/liliDemonstrated use of AI tools to improve team efficiency and selling/li/ulpIf you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience./ph3Additional Perks/h3ulliHealthcare (one option covered at 100% for employees), Dental

Vision Coverage/liliCompetitive HSA with company matching/liliPaid parental leave/liliFlexible vacation policy/lili401K options with company dollar-for-dollar match/liliEmployee stock options available from day one/lili$2,000 annual educational allowance/liliCatered lunch every Tuesday * an in-office perk/liliMARTA transportation or office parking expenses covered/liliEmployee charitable donation company match, up to $500 annually/liliRegular company outings and events/liliHybrid work options with $500 office stipend to set up your home office/liliDesignated bike storage/li/ulpThis position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays./ppYou Are Welcome Here/ppCallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the companys core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, radicalized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)./p/div