Digital Relationships Manager

Digital Relationships Manager

As a Digital Relationships Manager, you will assist in managing a portfolio of API-enabled trading partners. This role is pivotal to ensuring our API distribution channel is delivering strong commercial outcomes, through optimizing partner platforms, ensuring beneficial CFC product visibility, leveraging relationships and setting partner targets. This role requires you to combine relationship excellence with data-driven insight and technical know-how. You will also work with the rest of the distribution group within the Digital Underwriting team and the Head of Digital Underwriting to ensure the successful execution of the company's digital underwriting strategy and driving successful digital trading via our digital channels.
About the role

This role will require some prior knowledge of digital insurance distribution, and you'll need to have had exposure to the end-to-end digitally traded insurance policy lifecycle. An understanding of APIs and related terminology is essential.
API Partner Management
Assist in managing a portfolio of API trading partners, supporting performance tracking and alignment with CFC's digital distribution objectives. Help maintain collaborative relationships with partner contacts, including commercial, technical, and product teams. Support the preparation and review of partner performance reports, focusing on key metrics such as enquiry volume, quote rate, and conversion rate. Support the onboarding process for new CFC products and brokers within partner platforms, ensuring readiness and smooth integration. Help coordinate meetings and communications with partners to address trading issues and align on joint initiatives.
Platform Optimisation
Work with the Digital Relationships Leader and internal teams to ensure CFC products are accurately represented and well-positioned on partner platforms. Assist in gathering feedback on user journeys and platform experiences, and help identify opportunities for improvement.
Performance Monitoring & Data Sharing
Assist in monitoring and analyzing key trading metrics across partner platforms. Help ensure timely and accurate data sharing between partners and CFC. Contribute to identifying trends and opportunities to improve trading performance.
Learning & Development
Participate in training and development opportunities to build knowledge of digital insurance distribution, APIs, and partner management. Work closely with the Digital Relationships Leader to set personal development goals and track progress.
About you

You know how to build strong relationships, spot opportunities, and keep momentum moving. You're commercially minded, confident with data, and comfortable working in a fast-paced digital environment. You bring energy, curiosity, and a proactive mindset, along with a solid understanding of digital insurance distribution and APIs. Most of all, you're excited by the opportunity to grow, make an impact, and help drive CFC's digital ambitions forward.
About CFC

CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk. Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries. At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future. CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Our Hiring Process

Stage 1: Applied
Stage 2: Phone screening
Stage 3: First stage interview
Stage 4: Second stage interview
Stage 5: Hired
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