Engagement Manager

divh2Engagement Manager/h2pWere a professional services company at the intersection of marketing and technology

partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise./ppWe believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people./ppWe are part of the Hearst Corporation, the worlds leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences./ppThe Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for an account. This individual will have experience identifying opportunities to grow and improve clients digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the clients organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This full-time role requires 2 days per week in the office./ppResponsibilities:/pulliLead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account./liliEnsure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets./liliMaintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory./liliProvide leadership to develop custom approaches and solutions to clients program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals./liliBuild strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossings expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors./liliDevelop a detailed knowledge of iCrossing services, capabilities, and differentiators./liliCultivate client relationships through content, communication, reliability and relatability/liliMentor and nurture talent on the team/liliCollaborate, develop and strategize account plans to meet growth targets./liliMaintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals./liliTrack progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement/liliOwn service quality and partner with competency leaders on problem mitigation and risk management communications/li/ulpSkills

Experience:/pulli8+ years of related work experience, major strategic consulting firm background preferred/liliBachelors Degree; advanced degree or MBA a plus/liliFast, accurate, and authoritative analysis, forecasting, and decision-making/liliDeep expertise in assembling and management digital experience transformation programs/liliComfort with ambiguity and broad requests, and able to both clearly validate understanding and answer with concrete projects and industry-leading work product/liliStrong commercial and business acumen/liliRecord of lasting, mutually beneficial business relationships/liliExemplary verbal and written communication skills including storytelling and presentation/liliLeadership ability, especially to drive action without direct authority/liliExceptional analytical and quantitative problem-solving skills/liliAbility to both individually build and fully delegate to a team the construction of a clear, focused presentation for any audience/liliSkills to communicate and break down complex ideas effectively/liliStrong presentation skills with proficiency in either PowerPoint or KeyNote/liliA balanced sense of the immediate and practical against long-term, visionary thinking/liliUnderstands the value of service and the ability to evaluate client needs/liliExperience managing and maintaining customer relationships/liliAbility to collaborate with cross-functional internal departments to contribute to new business/liliAbility to adapt to rapidly changing business needs and priorities. Must thrive in a fast-paced environment with high-rates of change./liliApplies ingenuity and determination to find the best possible options to support business needs./liliTakes ownership of outstanding issues, is accountable, and establishes a high level of credibility with others in the organization/liliRespects other peoples opinions and suggestions and works to create an environment of trust./li/ulpFor New York City, the estimated salary range for this position is between $119,000 and $160,000. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law./ppWe also offer a competitive benefits package that includes:/pulliMedical, dental, vision, life and disability insurance/lili401(k) Retirement Plan/liliFlexible Spending

Health Savings Account/liliPaid holidays, vacation, and sick time/liliParental Leave/liliEmployee assistance program and other company benefits/li/ulpJob Info:/pulliJob Identification 2026371/liliJob Category Commercial Product Development/liliLocations 320 West 57th Street, New York, NY, 10019, US/li/ul/div