Engagement Manager

Engagement Manager

As an Engagement Manager, you will collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes. You will lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements. Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers' behaviors. In this role, you will design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects. You will work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients' operations. You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer's needs and objectives.
Key Responsibilities

Education: Bachelor's degree or equivalent experience required.
Must be able to travel up to 30% of the time. Valid passport required.
Expert-level consultative skills with the ability to collaborate and to explore options and solve customer problems.
Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
Working and demonstratable proficiency in SQL
Expertise in project governance, client delivery, and managing complex implementation projects.
Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be articulate within the language requirements
Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management
Create a professional services roadmap to plan and drive client engagement efforts
Demonstrable MS Office (and similar tools) skills
Preferred Skills

Working and demonstratable proficiency in Python a plus!
7+ years client-facing/consulting experience preferred
Working knowledge of SaaS and "big data" (e. g. Hadoop/Impala) solutions a plus!
PMP or similar certification a plus!
Experience analyzing, identifying, or mitigating fraud.
U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.