Director, Digital Commerce Growth & Customer Strategy

Director, Digital Commerce Growth & Customer Strategy

Location:

Hybrid Providence / Boston Area
Company:

Displays2Go
Employment Type:

Full-Time
Lead Digital Commerce Growth, Marketplace Expansion, and Customer-Led Innovation

Displays2Go is seeking a strategic and commercially driven leader to accelerate digital commerce growth, expand marketplace performance, and identify new revenue opportunities across the customer journey.
This is not a traditional customer service leadership role. We are looking for a growth-minded operator with a proven track record of owning business outcomes, driving marketplace and eCommerce performance, and transforming customer insights into scalable revenue-generating initiatives.
The ideal candidate brings experience leading growth within Amazon Marketplace, eCommerce, digital commerce, retail, or similar customer-centric businesses and thrives at the intersection of revenue growth, customer strategy, and innovation.
This role will partner closely with executive leadership to shape the future of our digital commerce business while delivering measurable impact on revenue, profitability, customer retention, and long-term growth.
What You'll Own

Digital Commerce & Marketplace Growth

Lead strategy and performance across Amazon Marketplace and other digital commerce channels
Drive revenue growth, profitability, customer acquisition, and market expansion
Identify and execute opportunities to grow market share and unlock new sales channels
Develop business cases and strategic plans for marketplace and eCommerce growth initiatives
Monitor industry trends, competitive activity, and emerging opportunities to accelerate growth
Revenue Growth & Commercial Strategy

Own strategic initiatives focused on driving incremental revenue and long-term business value
Identify customer needs and market opportunities that can be transformed into scalable products, services, or solutions
Optimize customer lifetime value (CLV), retention, conversion, and overall commercial performance
Partner with Marketing, Merchandising, Product, and Operations teams to prioritize and execute growth opportunities
Establish KPIs and performance metrics to measure business impact and guide decision-making
Customer Experience Strategy

Lead end-to-end customer experience strategy across digital channels and touchpoints
Identify opportunities to improve customer engagement, loyalty, and long-term retention
Develop initiatives that reduce friction and improve the customer journey while driving business growth
Ensure customer experience investments align directly with commercial objectives
Voice of Customer & Customer Insights

Lead Voice of Customer (VOC) and customer insight programs
Leverage qualitative and quantitative customer data to identify growth opportunities
Translate customer feedback, behavioral data, and market trends into actionable business strategies
Build measurement frameworks that connect customer experience improvements to revenue outcomes
Customer-Led Innovation & Service Expansion

Identify opportunities to scale customer-facing services into repeatable, revenue-driving programs
Develop and expand innovative customer engagement offerings, including design support, digital consultations, and other value-added services
Partner cross-functionally to create differentiated customer experiences that strengthen competitive advantage
Launch initiatives that improve both customer outcomes and business performance
Qualifications

8+ years of experience in Digital Commerce, eCommerce, Marketplace Management, Growth Strategy, Commercial Strategy, or related leadership roles
Proven success owning business performance, marketplace growth, revenue expansion, or digital commerce outcomes
Strong experience with Amazon Marketplace or other large-scale digital commerce platforms
Demonstrated ability to develop and execute strategies that drive revenue growth, profitability, and customer retention
Experience identifying, launching, or scaling customer-facing products, services, or commercial programs
Strong analytical mindset with experience leveraging customer insights, VOC, and data to drive strategic decisions
Experience leading cross-functional initiatives across Marketing, Product, Operations, Merchandising, and Commercial teams
Excellent communication, influence, and stakeholder management skills
Bachelor's degree required; advanced degree preferred
Why Join Displays2Go?

Own high-impact growth initiatives with direct influence on revenue and profitability
Lead marketplace expansion and digital commerce strategy for a recognized industry leader
Partner directly with executive leadership to shape the future of the business
Build innovative customer-focused programs that create measurable business value
Join a collaborative, entrepreneurial environment where ideas quickly become action
Compensation:

$140,000 $160,000 annually, plus bonus opportunity and comprehensive benefits package.
Displays2Go is an equal opportunity employer committed to building an inclusive workplace where diverse perspectives drive innovation and success.
Compensation details:

140000-160000 Yearly Salary
PIa9b38a6d88a2-26289-40720083