Remote Account Support Specialist (B2B)

Nuans Design

Location: Fully Remote

Job Type: Full-Time

Salary: $44,000–$46,000 , based on experience
About Nuans Design Our client, Nuans Design, is a modern furniture importer and distributor serving the commercial interiors market across North America. We partner with innovative international brands and designers to bring distinctive, design-forward furniture to restaurants, hospitality spaces, workplaces, and other thoughtfully designed environments.
Our clients include leading names across tech, hospitality, and lifestyle brands, and we are passionate about delivering furniture that balances aesthetics, quality, and practicality. As a growing company with an entrepreneurial mindset, we value people who are detail-oriented, collaborative, resourceful, and excited to be part of a design-driven business.
The Opportunity Nuans Design is seeking a highly organized, proactive, and detail-oriented Account Support Specialist to support our sales and operations team. This is an ideal role for someone who enjoys client communication, order management, problem-solving, and keeping complex projects moving smoothly behind the scenes.
In this role, you will help manage the day-to-day coordination of client accounts, orders, invoicing, logistics, and internal follow-up. You’ll play a key part in ensuring a smooth experience for our B2B clients from quote to delivery.
This is a fully remote position, but candidates should be comfortable working East Coast business hours.
What You’ll Do Serve as a key point of contact for client support and account coordination

Answer incoming calls and respond to client inquiries in a professional, timely manner

Process and enter orders accurately for custom and high-end furniture products

Prepare and manage invoices and related order documentation

Monitor accounts receivable/payable and assist with account reconciliation

Coordinate shipping and delivery logistics to help ensure timely fulfillment

Maintain accurate records of orders, specifications, pricing, and shipping details

Communicate order updates, ETAs, and ship dates to clients

Follow up on open quotes and pending client needs

Work cross-functionally with internal team members, vendors, and logistics partners to keep projects on track

Support operational workflows and help identify opportunities for greater efficiency
Requirements
What Will Make You Successful 2+ years of relevant experience in account support, customer service, sales support, operations, logistics, or order management

Experience in a B2B company preferred

Strong organizational skills and exceptional attention to detail

Ability to manage multiple moving pieces and prioritize effectively

Clear, polished written and verbal communication skills

Comfortable working independently in a remote environment

Strong follow-through and a proactive, solution-oriented mindset

Proficiency with Google Workspace, Excel, and Word

Experience with QuickBooks or similar invoicing / accounting systems is a plus

Experience in furniture, interiors, distribution, importing, shipping, or logistics is a plus

Must be authorized to work in the USA and complete an I-9 form for employment eligibility verification.
Who You Are Highly dependable and responsive

Calm under pressure and good at juggling priorities

Process-minded, but flexible when things change

Comfortable communicating with clients, vendors, and internal team members

Someone who takes ownership and genuinely cares about getting the details right
Why Join Nuans Design Fully remote role

Company-paid medical benefits

Generous paid time off

Monthly bonus incentives

No nights or weekends

Opportunity to grow with a design-driven, entrepreneurial company

Collaborative culture where your contributions are noticed and valued
To Apply If this sounds like a fit, we’d love to hear from you. Please submit your application along with your resume to be considered for the role.
Nuans Design is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.
Nuans Design has retained Atomus Partners for this search. Emails from recruiters may come from @atomuspartners.com.
No recruiting agencies, please.
Salary Description

$44,000–$46,000 annual salary, based on experience