Client Services Manager

Client Services Manager

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venue for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.
Responsibilities include:
Responsible for the management of shows from planning stages through collection of invoice, including:
collaborating with clients to gather information, help influence decision making and manage to customer expectations
floor plan management
writing work orders
overseeing the creation, approval and distribution of service kits
working with internal departments to ensure work orders are completed
overseeing the set-up and tear down of shows
generating show management invoices and following up until collected
Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
Fulfill role in Show Planning process as required on assigned shows
Manages to provided Key Performance Indicators
Basic understanding of pricing models/estimation
Basic understanding of GES and onPeak Products and Services
Adhere to all Business Standard Operating Procedures
Performs other duties as assigned and deemed necessary of the position
Qualifications include:
College degree preferred
(2) years experience in the tradeshow, convention, hospitality industry or similar experience preferred
Ability to communicate and work collaboratively
Capable of running new/modified processes
Proficient in multisystem management
Ability to foster customer relationships
Potential Travel 25-50%
General accounting and finance knowledge
Must be extremely detail oriented and able to multi-task
Understands and works in lateral work streams
Work Environment includes:
Requires ability to adapt to multiple settings and shifting responsibilities.
Must be able to work under pressure
Opportunity to work nights, weekends and at showsite
Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
Frequently encounters uncomfortable temperatures, dust and/or other conditions
Requires working both alone and with others in a team atmosphere
Requires working with union and non-union employees
Compensation: $60,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
And much more
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.