Visual Design Lead

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a highly skilled and strategic Visual Design Lead to join the Global Brand team within the Creative Design organization, reporting directly to the Sr. Director of Creative Design and joining a team of creatives across brand, motion, and video practices.

This role focuses on shaping executive and product narratives through visually compelling presentation design, storytelling systems, and custom creative development. The ideal candidate is both a strategic thinker and exceptional visual craftsperson — able to translate complex business concepts and executive messaging into polished, world‑class visual experiences. Working closely with the Principal of Creative Strategy and executive stakeholders, this role will lead the visual development of keynote presentations, executive communications, sales narratives, and other high‑visibility business initiatives.

The ideal candidate brings strong art direction, storytelling, and presentation design expertise, with deep proficiency in Figma and PowerPoint. They are energized by solving complex communication challenges, refining executive‑level presentations under tight timelines, and mentoring others in presentation storytelling and visual communication best practices.

Executive & Product Narrative Development

Partner closely with the Principal of Creative Strategy, executive stakeholders, product marketing, and leadership teams to build compelling executive and product narratives for keynotes, customer presentations, internal communications, board‑level materials, and strategic business initiatives

Translate complex business strategies, product concepts, and executive messaging into visually compelling narratives, presentation structures, and audience‑focused storytelling experiences

Collaborate in keynote and narrative planning sessions, contributing strategic visual thinking, concept development, and storytelling frameworks

Presentation Design & Visual Craft

Design and produce polished executive‑level PowerPoint presentations, creating custom visuals, diagrams, and supporting graphics in Figma while rapidly evolving rough concepts into refined storytelling assets

Ensure presentation outputs are production‑ready, executive‑level, and aligned to the Genesys brand system

Solve for presentation refinement and last‑minute polish needs across leadership and business units with speed, flexibility, and strong judgment

Creative Direction & Brand Stewardship

Apply strong art direction principles to presentation design, ensuring visual consistency, modern aesthetics, and high‑quality execution

Maintain and evolve scalable presentation systems, templates, visual frameworks, and reusable assets that improve consistency and enablement across teams

Ensure all presentation materials align to the Genesys brand system while balancing visual excellence, messaging clarity, and business impact

Collaboration & Leadership

Work cross‑functionally with teams across marketing, product marketing, executive communications, sales, events, and corporate leadership

Mentor and guide other creative team members in presentation storytelling, PowerPoint best practices, visual hierarchy, and executive communication design

Present creative rationale clearly and provide thoughtful feedback that strengthens presentation storytelling and design quality across teams

Contribute positively to team culture through collaboration, adaptability, professionalism, and proactive communication

Project & Workflow Management

Manage multiple high‑priority projects simultaneously while maintaining strong attention to detail, organization, and responsiveness

Operate effectively in fast‑paced environments with shifting priorities and executive timelines

Partner closely with the Creative Operations and Project Management team to manage timelines, stakeholder communication, and workflow coordination across high‑priority initiatives

Identify opportunities to improve presentation workflows, design systems, and creative enablement resources across the organization

Requirements

7–10 years of professional visual design, presentation design, art direction, or brand communication experience in‑house or agency‑side

Ability to travel and join executive and vendors teams for on‑site rehearsals of company mainstage events, like Inspire and Xperience

Engaged and energized by collaborating digitally on a fully remote creative team

Expert‑level proficiency in Figma and Microsoft PowerPoint, with the ability to create highly polished, executive‑ready presentations

Strong proficiency in Adobe Creative Suite, as most relevant

Demonstrated experience translating complex business, technical, or product topics into clear and visually engaging communication materials

Strong portfolio showcasing presentation design, executive communications, visual narrative development, and high‑quality design craft

Exceptional visual design fundamentals, including typography, layout, composition, hierarchy, pacing, and storytelling

Experience partnering directly with executive stakeholders and cross‑functional teams, balancing strategic storytelling with hands‑on execution

Strong communication, presentation, and collaboration skills

High level of professionalism, discretion, trust, and confidentiality

Comfortable operating in fast‑paced environments with shifting priorities and executive timelines

Experience with project management teams and collaboration tools such as Asana

Bonus Qualifications

Experience supporting executive keynote presentations, live event production, and presentation rehearsals

Motion graphics, presentation animation, or illustration experience

Experience building scalable presentation systems, templates, or creative enablement resources

Familiarity with DAM systems such as Bynder

Experience working within SaaS or B2B technology organizations

Experience mentoring or coaching other designers in presentation storytelling and visual communication

What Success Looks Like

Executive presentations and product narratives consistently reflect a high level of strategic storytelling, visual polish, and brand alignment

Leadership stakeholders trust this role as a creative partner for high‑visibility communication initiatives

Presentation systems and visual storytelling frameworks become more scalable, efficient, and consistent across the organization

Cross‑functional teams are better enabled through stronger visual communication standards, templates, and mentorship

The Creative Design team views this role as a trusted leader and mentor in presentation storytelling, executive communication, and visual craft

Team & Reporting Structure

Reports directly to the Sr. Director of Creative Design, within Global Brand

Works in close partnership with the Principal of Creative Strategy, within Creative Design

Collaborates extensively across Global Brand, Product Marketing, Executive Communications, Sales, Events, and leadership teams

Tools & Platforms

Figma

Microsoft PowerPoint

Adobe CC design software (Illustrator, Photoshop, Firefly)

Asana

Bynder

Compensation
This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.

$104,500.00 – $183,700.00

Benefits

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Equal Opportunity Employer
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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