Booking Agent Supervisor

Radiology Bookings Team Leader
Full-time | Permanent

On-Site – O’Connor

Apex Radiology, established in 1996, is a leading provider of diagnostic imaging in Western Australia which supports public and private clinics. With locations across Bunbury, Mandurah, Busselton, Margaret River, and Perth, Apex delivers comprehensive imaging services including CT, MRI, X‑Ray, Ultrasound, BMD, interventional radiology and Nuclear Medicine.

Join Apex Radiology and enjoy a rewarding career in a supportive, professional workplace while experiencing the lifestyle benefits of WA – from pristine beaches and vineyards to outdoor adventures and a relaxed regional lifestyle.

As part of the Integral Diagnostics (IDX Group) we are one of Australasia's largest radiology providers with more than 90 sites in Australia and New Zealand. We are proud to offer a supportive, forward‑thinking environment for our people. As a publicly listed company on the ASX 300, IDX combines stability with growth opportunities – driven by our quality, innovation, focus on patient care and investment in the latest technology.

About the Role
We’re seeking an experienced Radiology Bookings Team Leader to supervise and support our centralised Booking Centre in O’Connor, Perth. This role combines hands‑on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience.

What you’ll be doing

Coordinating day‑to‑day radiology bookings across modalities and sites

Supervising the Booking Centre team, providing leadership, direction, and support

Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity

Monitoring booking quality, workflow adherence, and service standards

Preparing, reviewing, and analysing Booking Centre performance reports

Supporting recruitment activities, including shortlisting, interviewing, and onboarding

Leading and coordinating training for booking staff, including new starters and refresher training

Acting as an escalation point for complex bookings and patient or referrer issues

Supporting continuous improvement and standardisation across booking workflows

About You
You’re an experienced bookings professional with demonstrated leadership capability and a calm, structured approach to supervising teams.

You’ll Bring

Proven experience in radiology bookings, patient access, or medical scheduling

Demonstrated leadership or supervisory experience in a bookings or call‑centre environment

Experience working with call KPIs such as average wait time, call abandonment, and productivity measures

An understanding of radiology modalities, referrals, and booking requirements

Experience with reporting, performance monitoring, and analysis

Confidence coaching, training, and supporting staff performance

Excellent communication and team engagement skills

Organisational skills and attention to detail

Comfortable working with RIS/PACS, booking systems, and phone platforms

Leadership Opportunities

Opportunity to supervise, train, and develop a centralised Booking Centre team

Exposure to reporting, recruitment, and workforce capability development

Clear pathways for growth within a broader admin leadership framework

A supportive, engaging, collaborative, patient‑focused workplace

For You

Competitive Salary:

Attractive salary with annual reviews to recognize your contributions.

Paid Parental Leave:

Additional leave to support new parents.

Fitness Passport:

Access to over 1,000 locations nationwide to support your fitness goals.

Employee Discounts:

Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.

Recognition Programs:

Celebrate outstanding performance and dedication through our recognition platforms.

Referral Bonuses:

Financial incentives for referring great talent to our team.

Career Advancement:

Opportunities for career growth and succession planning within an innovative company.

Work‑Life Balance:

Flexible work options for full‑time or part‑time roles.

Community and Social Events:

Engage in a supportive workplace with free parking and great social events.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.

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