Program Manager, Goldman Sachs 10KSB

Program Manager Role Description
Program & Curriculum
The 10,000 Small Businesses (10KSB) initiative is part of a national investment to unlock the growth and job creation potential of small businesses, and is based on the broadly held view of leading experts that a combination of education, business support services, and access to capital best addresses the barriers to growth for small businesses.

The 10,000 Small Businesses program has three main components: business education, business support services (technical assistance and customized, one-on-one business advising), and the opportunity to access capital. The ultimate goal of the initiative is for the participating business owners to increase their revenues and create jobs in their community and surrounding areas.

Roles and Responsibilities
Under minimal supervision, the Program Manager reports to the Program Director and is responsible for the day-to-day operations of the 10KSB program. They play a vital role in ensuring program operations are effective as the key resource to program participants for the entirety of the program experience (application to graduation). The Program Manager will work closely with the Lead Faculty, Program Director, Outreach Manager, and Alumni Manager in managing the application and selection process, overseeing program logistics, and facilitating key stakeholder meetings and activities. This Program Manager is responsible for maintaining relationships with national partners, including the Initiative for a Competitive Inner City (ICIC).

Outreach: Application and Selection

Work with the Outreach Manager to schedule and manage interviews, and collect and process application materials

Select applicants and panelists for interview days

Deliver acceptances and regrets

Send welcome emails with all logistical information required for the start of the program

Coordinate business owner referral challenges in the classroom

Host in-person information sessions and finalist workshops (each 3x per year)

Program Delivery

Work with the site team to select dates for each cohort and develop the program delivery calendar

Schedule and attend the pre-brief calls for each class session

Reserve rooms and work with facilities staff for all outreach events, interviews, classes and clinics

Organize and plan menus within budgets for all in-person sessions

Order and organize all supplies and printed materials for classroom use

Attend all program sessions to facilitate logistics, food, A/V, materials distribution, etc.

With support from site team, manage local storage of curriculum materials, ensuring the most updated materials are available to faculty

Participate in assessment of curriculum sessions through post-session debriefings

Set up and manage the Canvas LMS where program materials are posted and business owner communications take place

With support from the delivery team, recruit and communicate with panelists and guests as needed

Collect measurement and evaluations from business owner evaluations after each session and present data to site staff for quality control

Serve as the main business owner contact for initial program technology set-up including Canvas, LivePlan, and pre-program diagnostic survey

Run reports and capture business owner information in Salesforce throughout the cohort

Create business owner profiles at the start of each cohort

Administrative

Submit purchase orders and process invoice payments

Oversight for site team budget expenditures and ensuring staying within budget

Work with the site team to coordinate faculty/staff contracts

Other duties as needed to support program success.

Knowledge, Skills & Abilities

Excellent verbal and written communication skills.

Knowledge of public/private partnership projects.

Ability to work with diverse levels of experience and knowledge associated with small business and entrepreneurship.

Ability to respond to multiple components of the program simultaneously.

Ability to prioritize, schedule and monitor work activities and manage multiple projects or assignments to meet program deadlines and objectives.

Good comprehensive computer skills.

Ability to work under pressure, meet demanding deadlines, and develop flexibility where possible.

Knowledge and ability to manage Customer Relationship Management (CRM) and program tracking systems, social media and online application system.

Self-motivated and capable of working with minimal direct supervision.

Ability to develop positive working relationships with both internal and external program stakeholders.

Ability for continuous development and improvement in area of responsibility.

Experience creating unique and effective digital marketing content to promote program and attract participants.

Ability to represent the College in a professional manner.

Ability to supervise staff.

Experience with database use and management.

Highly computer literate, including a good understanding of trends in online social media with an understanding of basic marketing principles.

Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.

Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Bachelor's Degree

Three (3) to six (6) years direct, full-time, paid experience with working knowledge in the following areas:

Excellent planning, organizational, communication and interpersonal skills

Proven ability to work in a team environment and manage multiple tasks efficiently and effectively

Knowledge and understanding of the comprehensive community college mission

Experience in logistics associated with event planning, coordination and facilitation

Knowledge and experience with projects funded through grants or private donation

Technical knowledge on management systems helpful

Experience measuring and assessing digital marketing and social media strategies to identify trends and insights to optimize performance.

Experience working in a higher education environment.

Proficiency with MS Office tools (WORD, PowerPoint, Excel, e.g.) and a willingness to learn new technology tools (e.g., Basecamp, Canvas, LivePlan, Zoom, etc.)

Experience with grants.

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