Assistant Station Manager - Forest Preserve

Position Purpose
This position is responsible for assisting the station manager in the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.

Job Title:

Assistant Station Manager

Location:

Forest Preserve

Pay Range:

$21.00 - $22.50

Duties And Responsibilities
Assist the station manager in the overall operation of the testing facility in accordance with established policies and procedures, while promoting exceptional customer service. This includes:

Managing and coordinating the operation of the station in the absence of the station manager

Assisting with station voucher activity and ensuring that all funds are accounted for and properly reconciled

Performing emissions testing during busy times to help mitigate wait times

Maintaining testing equipment and reporting problems to technical support as needed

Ensuring that all customer complaints and damage claims are documented and appropriately resolved in the absence of the station manager

Ensuring station compliance with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures. If incidents occur, promptly investigate and submit required incident reporting paperwork

Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks

Provide assistance with the management of the station remitter program and ensure that all funds are accounted for and properly reconciled. This includes:

Receiving and properly securing remitter certificate inventory

Processing remitter transactions – debit, credit, voids and refunds

Providing training on the station remitter program – including how to use the remitter application and payment processing terminal

Assist with manpower needs of the station by leading and managing staff members. This includes:

Creating a working environment that generates high employee morale and productivity

Scheduling, assigning, and directing work to meet performance standards and contract requirements

Selecting, coaching, training, and managing performance of the team

Evaluating employees by providing constructive feedback, counseling and documenting appropriately

Conducting new hire and annual performance reviews in established timeframes

Enforcing the program dress code to ensure a professional employee and station appearance

Assisting the station manager in meeting the overt auditing requirement

Performing waiver inspections on all applicable vehicles, and granting waivers according to IEPA guidelines

Travelling to other stations as needed to provide management and staffing support

Performing other duties as assigned by the station manager

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