Assistant Station Manager - Forest Preserve

Assistant Station Manager This position is responsible for assisting the station manager in the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.

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Assist the station manager in the overall operation of the testing facility in accordance with established policies and procedures, while promoting exceptional customer service. This includes:
Manage and coordinate the operation of the station in the absence of the station manager
Assisting with station voucher activity and ensuring that all funds are accounted for and properly reconciled
Performing emissions testing during busy times to help mitigate wait times
Maintaining testing equipment and reporting problems to technical support as needed
Ensure that all customer complaints and damage claims are documented, and appropriately resolved in the absence of the station manager
Ensuring station complies with all safety requirements in accordance with the company's Incident and Accident Reporting Procedures. If incidents occur, promptly investigate and submit required incident reporting paperwork.
Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks
Provide assistance with the management of the station remitter program and ensure that all funds are accounted for and properly reconciled which includes:
Receive and properly secure remitter certificate inventory
Process remitter transactions debit, credit, voids and refunds
Provides training on station remitter program including how to use the remitter application and payment processing terminal
Assist with manpower needs of the station by leading and managing staff members. This includes:
Creating a working environment that generates high employee morale and productivity
Scheduling, assigning, and directing work to meet performance standards and contract requirements
Selecting, coaching, training, and managing performance of team. xsgimln
Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
Conducting new hire and annual performance reviews in established timeframes
Enforcing Program dress code to ensure professional employee and station appearance
Assist the station manager in meeting the overt auditing requirement
Perform waiver inspections on all applicable vehicles, and grants waivers according to IEPA guidelines
Travels to other stations as needed to provide management and staffing support
Perform other duties as assigned by the station manager
Ability to learn and understand the function of selected emissions control devices
Ability to work independently
Good communication skills, both written and verbal
Good time management and teambuilding skills
Excellent interpersonal skills
Commitment to providing outstanding customer service and satisfaction
Ability to interact professionally with a diverse population in a variety of situations
Proficient in the use of Microsoft Word, Excel, and Outlook
Able to enter and exit customer vehicles and stoop, bend, and reach
Able to work in extreme weather conditions
High school diploma or equivalent
Previous vehicle inspection experience is preferred
Valid driver's license and good driving record