Coordinator of Development Administration and Marketing and Communications

DEPARTMENT:

Development

POSITION TITLE:

Coordinator of Development Administration, Marketing and Communications

SUPERVISORS:

Director of Development and Director of Marketing and Communications

STATUS:

Regular Full-time; Non-Exempt

PAY:

DOE ($33.00 - $36.06/hour)

Job Summary
The coordinator plays an integral role in the Northwest Division’s Development Administration and Marketing and Communication efforts. The person in this position will provide support and project management for the Directors of Development Administration and Marketing and Communications to ensure the departments’ success. The person manages the smooth operations of all development administration and marketing and communications initiatives, essential office procedures and assisting the Development Administration and Marketing and Communications Directors in a professional manner. This person will plan and implement marketing efforts, advisory network needs, donor stewardship activities, data maintenance, event support and project management tasks. This person will work effectively with divisional staff, corps officers, program directors, donors, allied professional groups, and vendors to make sure that all activities are executed accurately, in a timely manner and on budget. This person will collaborate with the development administration and donor relations teams as well as work independently building and leading systems and processes that serve as underpinnings of the two teams

Essential Duties and Responsibilities

Manage development administration and marketing and communications project management tracking systems, communication schedules and logistics

Steward development administration donors by providing membership services, answering general questions and managing annual broad-based donor efforts

Support Development Administration Directors in their efforts to actively identify donor prospects and proactively reach out to potential supporters

Monitor relationships with direct marketing vendors to ensure quality of service, deployment of communications plans and timely fulfillment

Maintain analytics, strategy and creative aspects for all development administration and marketing and communication initiatives while keeping to deadlines

Project manage all conferences, presentations and seminars including coordinating arrangements and logistics as well as serving as on-site support. Will involve evening and weekend commitments

Manage development and marketing and communications budgets to ensure resources are used wisely and budget parameters are not exceeded

Prepare monthly development administration and marketing and communications activity reports based on approved completed gift reports and provide reports at DHQ and THQ levels

Review and post development administration gifts from Gift Management System to Portfolio System

Monitor advertising and print billing process including billing accuracy

Code and process invoices for payment

Assist with pulling reports for donor relations and gift planning and analyzing donor lists. Create queries and reports as well as maintain organized and efficient electronic and paper files

Create and optimize mass email communications / newsletters. Develop solutions for troubleshooting technical issues

Crosstrain in duties of other development department personnel

Answer and process incoming inquiries from internal and external sources

Maintain inventory of development administration and marketing and communications materials – order as required and fulfill new requests

Support marketing and communications content activities including managing content calendar, assisting with photo and video content requests, scheduling appointments and logistics, identifying clients and managing publicity releases

Create, edit and proof‑read select materials for internal and external audiences as well as distribute content via mail, e‑mail, web and social media

Manage elements of media relations activities including conducting research, managing media distribution lists, monitoring media activity and distributing media reports

Monitor, respond or refer general inquiries from the Development contact email

Oversee direct marketing finances by overseeing budgets per unit, processing invoices, and reconciling with Finance

Drive to events, meetings and on other work‑related tasks, as needed or assigned

Perform other work‑related tasks as assigned.

Knowledge, Skills, and Abilities Required

Embraces, supports and reflects well on The Salvation Army’s mission and values through one’s professional responsibilities and behavior at all times

Bachelor’s degree or comparable experience, plus a minimum of three years of experience in an office role with a proven track record of improving relationships

Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness and positive writing abilities

Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals

Ability to work independently in a fast‑paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the Portfolio database according to Salvation Army protocols

Demonstrates goal‑orientation, with a drive to achieve agreed upon goals within agreed upon timeframes

Maintains accurate and well‑organized records and ensures confidentiality of all department records and files

Performs other development duties as requested

Proven project and event management skills

Strong customer service and interpersonal skills

High level of accuracy and thoroughness

Strong communication skills (written, verbal, and graphic)

Ability to meet deadlines

Ability to work with a broad audience, including but not limited to: TSA officers and staff, Advisory Board Committee members, non‑profit, government, and corporate groups

Ability to work professionally with sensitive or confidential information

Relevant Experience

Demonstrates familiarity with fundraising, marketing, communications, event management and community relations principles

Minimum three years office experience

Three years’ experience in the effective use of software programs to design and produce marketing materials, track, and analyze results

Two years of experience providing sales and marketing support

Experience in Donor Relations and Gift Planning – financial, legal or business desired

Valid Washington driver license and the ability to meet the driving standards of the Salvation Army driving criteria including but not limited to:

A clean driving record.

No current suspensions or revocations

At least 21 years of age

Software‑Related Skills

Microsoft Word, Excel, and PowerPoint required

Working knowledge of content management systems and the ability to post updates and changes to existing webpage

Working knowledge of integrated database applications and ability to use new software programs with basic training

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

Ability to operate telephone

Ability to operate a desktop or laptop computer

Ability to lift up to 25 lbs. (usually file boxes)

Ability to access and produce information from a computer

Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Working Conditions
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar.

Additional Policies
The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Work Schedule / Location
Monday through Friday / In‑person at Northwest Division headquarters in Seattle, WA, with opportunity to work remotely on a part‑time basis.

Equal Employment Opportunity
Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

Benefits
A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance
Low bi‑weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi‑weekly cost. Employees are covered by an employer‑paid life insurance policy. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans
Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave
Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.

Sick Leave
12 days annually accruing from day one, eligible for use after 3 months’ service time.

Paid Vacation
2 weeks annually accruing from day one, for non‑exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months’ service time.

Paid Holidays
13 designated holidays + 1 floating holiday per year.

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