Overview
City of Newcastle (CN) is seeking a strategic and user-focused Web Experience Designer to lead the design of high-priority customer journeys across the CN web ecosystem with a particular focus on our corporate website. This is a fixed-term opportunity through to June 2027, offering the chance to shape how our community interacts with Council in a major digital uplift program.
Responsibilities
- Lead the design of high-priority customer journeys across the CN web ecosystem.
- Influence the future of CN’s digital presence and make a real impact.
- Drive the design of intuitive, seamless and user-centred digital experiences that enable customers to find information and complete tasks without contacting Council.
- Apply service design and UX principles to analyse, design and continuously improve key journeys with a strong focus on usability, navigation, accessibility and content discoverability.
- Collaborate with the Content Designer and Web Content Editors to ensure design and content create clear pathways and meaningful interactions.
- Engage with stakeholders across CN to understand customer needs, identify pain points and translate insights into practical, impactful design solutions.
- Influence decision-making through user-centred design.
Qualifications / Requirements
- Strong experience in UX and service design, with a passion for creating accessible and effective digital experiences.
- Ability to balance strategic thinking with hands-on design work in a dynamic environment.
- Experience improving information architecture, navigation and content discoverability.
Remuneration and Benefits
- 35-hour working week with flexible/hybrid work arrangements and an optional 9-day fortnight
- 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
- 17.5% annual leave loading
- Paid parental leave for primary carers
- Industry-leading employment conditions
- Corporate fitness program from as little as $12.90 per fortnight
- Access to a range of exclusive CN employee benefits programs including Novated Lease options and vouchers
- Annual performance development plans and ongoing training and development opportunities
- CN Way leadership program
- Inclusion, Diversity & Equity (IDE) employee networks and initiatives
- Health & Wellbeing programs including onsite resources
We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.
People with diverse lived experiences are encouraged to apply. Don’t just work for the city, co‑create it. Join and expand your career at the City of Newcastle.
Application Details
Application Closing Date: Thursday 11 June 2026
Remuneration: $123,663.63 + 17.5% annual leave loading + 12% Superannuation per annum for a 35-hour week
Contact: Richella King - IT Project & Delivery Manager - 02 4974 2325
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.
You must have the right to live and work in Australia to apply for this job.
#J-18808-Ljbffr