GPO Account Manager

Location:

Preferred in office (Buffalo Grove, IL or Ft. Collins, CO Area) but may be potentially remote.

Purpose and Scope:

The GPO Account Manager is responsible for maintaining assigned Group Purchasing Organization (GPO) accounts to support effective contract execution, account service, and operational alignment. This role manages day‑to‑day account needs, contract administration, issue resolution, contract pull‑through with sales leaders, GPO scorecard and business review efforts, and cross‑functional coordination in support of GPO strategies established by you in partnership with leadership. The position partners closely with Market Access, Government Contracts and Pricing, Trade and Distribution, Sales, Marketing, Legal, and other internal stakeholders to support customer relationships, product access, and account performance.

Build out a new framework for managing relationships with Tolmar’s GPO partners via partner scorecards, monthly volume reviews with internal stakeholders, relationship building between mutual customers with GPOs, and management of administrative fee spend.

Drive new partnership strategies, through thoughtful analysis of current contract utilization by channel.

Manage day‑to‑day relationships for assigned GPO accounts and serve as the primary contact for routine account support, issue resolution, and follow‑up.

Maintain GPO contracts, amendments, and related documentation in partnership with internal stakeholders, ensuring timely execution and compliance with internal requirements.

Support execution of GPO account plans established by leadership by coordinating deliverables, communications, and internal alignment.

Track contract status, membership updates, administrative fees, and other account metrics; prepare reporting and summaries for leadership review.

Coordinate with Sales, Marketing, Market Access, Trade and Distribution, Government Contracts and Pricing, Legal, and other cross‑functional teams to address customer requests and support pull‑through activities.

Monitor account activity for compliance, operational issues, and service needs, escalating risks and opportunities as appropriate.

Support customer meetings, business reviews, and conference‑related activities within approved plans and budgets.

Maintain current knowledge of GPO structures, customer priorities, and market developments relevant to assigned accounts.

Document customer interactions, follow‑up items, and account developments to ensure continuity and visibility across the broader Market Access organization.

Perform various other duties as assigned.

Knowledge, Skills & Abilities:

Analytics: Must be able to prove tenacity in finding datasets and ability to quickly synthesize datasets into insights. Prior examples of solving difficult problems with unclear direction/dubious datasets will be heavily prioritized in candidate selection.

Strategy: Must be comfortable working in a framework in which important decisions can be evaluated against opportunities, risks, and potential mitigating factors.

Account Management: Provides responsive, consistent, and professional support to assigned accounts.

Execution Excellence: Manages details effectively, follows through on commitments, and delivers work accurately and on time.

Collaboration: Works effectively across functions to coordinate activities, solve problems, and support shared objectives.

Business Acumen: Understands GPO, market access, pricing, and distribution dynamics relevant to assigned accounts.

Strong organizational, analytical, and problem‑solving skills, with attention to detail and the ability to manage multiple priorities.

Strong written and verbal communication skills, with the ability to interact effectively with internal stakeholders and external customers.

Proficiency in preparing reports, tracking account activity, and supporting business reviews and customer meetings.

Working knowledge of GPOs, healthcare distribution channels, market access, and contract processes within the pharmaceutical or healthcare industry.

Education & Experience:

Bachelor’s degree from a four‑year, accredited university.

3+ years of relevant experience in healthcare or a role requiring a combination of analytics, strategy, and customer relationship management. Excellent role for someone who has worked in professional services (investment banking, consulting, private equity, law, etc.) and is seeking to transition into the pharmaceutical industry.

Experience managing customer accounts, supporting contract administration, and coordinating across cross‑functional teams in a regulated environment.

Working Conditions:

Office environment; requiring sitting and standing.

Compensation:

Tolmar compensation programs are focused on equitable, fair pay practices, including market‑based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidate’s qualifications and experience. The pay range for this position at commencement of employment is expected to be between ($115,000 to 145,000/year); however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to, geographical location, experience level, knowledge, skills, and abilities.

Equal Opportunity Employer:

Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors.

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