Multimedia Content Creator - Management Analyst 4

Multimedia Content Creator (Management Analyst 4)
The Department of Revenue's Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you can think quickly on your feet, have a real passion for video and design, and want to grow the brand of a customer‑centric organization, this position is for you!

This position supports Revenue's vision and mission, as well as the CEC customer experience goal to “Build relationships. Empower Success.”

Flexibility and Location
We value work‑life balance and offer the convenience of hybrid remote and in‑person work. This position is eligible for telework and flexible schedule options. Some in‑office days are anticipated during the onboarding process. The schedule will be based on in‑person video needs, largely at our office in Tumwater, WA, and may change from week to week. All employees on this team are expected to be in the office once per month for division‑wide meetings. Additional events, meetings, trainings, or other work in the office is scheduled in advance and are generally held at our office in Tumwater, WA.

Benefits
We offer a generous benefits package that includes defined benefit retirement plans; health, dental, and vision coverage, deferred compensation plans, and as a public service employee you may also be eligible for student loan forgiveness.

Responsibilities

Leads end‑to‑end multimedia video production, including planning, filming, editing, and delivering short‑form and long‑form video content for internal and external audiences.

Ensures all video products communicate complex information clearly and align with organizational messaging, branding standards, plain language principles, and accessibility requirements.

Analyzes audience data, engagement metrics, and subject‑matter expert input to create effective communication approaches.

Designs and produces digital graphic assets that support multimedia storytelling across web, social media, and video platforms.

Aligns content planning with organizational priorities and ensures messaging supports customer understanding and engagement goals.

Ensures visual consistency, brand alignment, and accessibility compliance.

Leads the agency’s multimedia production program and digital asset systems by coordinating timelines, deliverables, and workflows to ensure efficient production and organized content management.

Oversees multiple projects while maintaining quality, consistency, and alignment with organizational goals.

Evaluates multimedia content performance using analytics tools and user feedback to measure effectiveness, identify trends, and recommend improvements.

Uses data‑driven insights to enhance future communication strategies and audience engagement.

Qualifications

Demonstrated ability to plan, develop, and produce multimedia content—such as videos, graphics, and digital assets

gained through progressive experience using tools like Adobe Premiere Pro, Canva, and other design or editing platforms.

Proven ability to translate complex technical, policy, or tax‑related information into clear, accessible, audience‑centered scripts, storyboards, and multimedia content

acquired through experience working with subject‑matter experts or in public‑facing communication roles.

Progressive experience leading end‑to‑end multimedia production workflows—including planning, filming, editing, and publishing

using professional cameras, audio/lighting equipment, and digital production tools.

Demonstrated skill in designing digital graphics and motion graphics for web, video, and social media platforms

supported by working knowledge of branding standards, typography, color theory, contrast requirements, and accessibility principles.

Proven ability to manage multiple concurrent projects, timelines, deliverables, and digital assets using project management tools

(e.g., Monday.com or similar systems).

Demonstrated ability to analyze engagement metrics, audience behavior, and user feedback using tools such as web dashboards or social media analytics

and apply data insights to improve content strategy, communication effectiveness, and production decisions.

Progressive experience collaborating with cross‑divisional teams —including leadership, SMEs, and technical partners—to align communication products with organizational priorities and obtain required feedback and approvals.

Demonstrated interpersonal skills and the ability to work effectively with diverse internal and external partners , including the ability to make on‑camera participants feel comfortable and to support staff with varying levels of technical experience.

Proven ability to apply accessibility standards, inclusive communication practices, and equity‑centered approaches

to ensure multimedia products meet the needs of diverse audiences, including individuals with varying abilities or language backgrounds.

Demonstrated ability to work independently under general direction while making sound decisions

about content development, production methods, prioritization, and communication strategies in an environment with shifting deadlines and stakeholder needs.

Preferences

Six years of experience in the design, development, and production of multimedia communication products using audiovisual production, video editing, and graphic design for social media, digital, and web platforms.

A bachelor’s degree in video production, film/television, video communications, digital media, or a closely related field AND two (2) years of qualifying professional experience as described above.

Equity & Inclusive Competencies
Ability to take action to learn and grow:

These individuals are curious about themselves and others and use their learning to make government programs and processes more efficient and effective to serve all in Washington.

Ability to take action to meet the needs of others:

These individuals are flexible, adaptable, customer‑service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach:

Actively seeks to understand and appreciate diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers.

Equal Opportunity Statement
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

#J-18808-Ljbffr