Business Development Manager

Do you love creating community connections? Home Instead Bloomington is looking to expand its team with a Business Development Manager. The BDM works to be a community liaison by educating marketing and creating connections with referral providers in the area, helping to connect seniors to our in‑home services through community engagement. Home Instead® Klipsch Senior Care, LLC. d/b/a Home Instead

Objective
The Business Development Manager is responsible for ensuring the achievement of revenue objectives for their service area. Revenue is generated from a variety of sales and marketing duties, including researching and pursuing new referral sources, and enhancing and maintaining relationships with existing referral sources. The position reports results to the Vice President of Business Development on a weekly basis, discussing successes, opportunities, and demonstrating documented progress and inquiry production in sales/marketing
etworking areas.

Primary Responsibilities

Reflect the core values of Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.

Research and develop Referral Provider Network relationships and produce referrals; perform all phases of the consultative sales process, including preparation and documentation of cold calls, follow‑up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, and maintaining and nurturing existing referral accounts.

Achieve inquiry generation objectives for the assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, and others.

In conjunction with Home Instead franchise leadership, develop sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.

Develop and maintain knowledge of the Home Instead brand; effectively present Home Instead marketing materials and services to referral providers, including 1:1 meetings and formal group presentations.

Maintain accurate records of all sales and prospecting activities—including sales calls, presentations, closed sales, and follow‑up activities—within the assigned territory using the required software.

Develop a database of qualified leads from referrals through face‑to‑face cold calling, email, telephone, and web outreach.

Conduct service inquiries and care consultations as needed following the consultative sales process.

Adhere to all company policies, procedures, and business ethics codes.

Participate in and contribute to the development of educational programs offered to clients, prospects, and co‑workers.

Conduct the initial client/care professional introduction.

Secondary Responsibilities

Conduct quality assurance (QA) visits with clients as needed.

Participate in various PR strategies.

Education/Experience Requirements

College degree required or equivalent work experience.

Related business or sales experience (consultative sales a plus).

Must possess a valid driver’s license.

Knowledge, Skills, and Abilities

Understand and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.

Demonstrate excellent oral and written communication skills and the ability to listen effectively.

Work independently, maintain confidentiality of information, and meet deadlines.

Show effective interpersonal skills, sound judgment, and good decision‑making.

Demonstrate discretion, integrity, and fair‑mindedness consistent with company standards.

Organize and prioritize daily, monthly, quarterly, and yearly work.

Establish strong working relationships with office colleagues, the franchise owner, clients, and the community.

Present a professional appearance and demeanor.

Operate office equipment, HI technology systems, and computer applications such as Word and Excel.

Work evenings or weekends as required.

Job Type: Full‑time

Benefits

Health insurance

Paid time off

Work Location: Office, Field, or Home Office

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