Personal Lines Account Manager

TrueNorth is hiring a Private Client

Account Manager

to join our

Personal Lines

department! This position is open to candidates based in any of our office locations—Cedar Rapids, Des Moines, Rosemont (IL), or Denver (CO). This role is ideal for experienced personal lines professionals who are comfortable managing an established book of high-net-worth clients and delivering a high‑touch, proactive client experience. Account Managers on this team act as trusted advisors to their clients, handling renewals, coverage reviews, and ongoing service needs while building strong, long‑term relationships. TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart.

About TrueNorth Companies
Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For 25 years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers

Bonus Opportunities

Medical, Dental, Vision, Life, and Disability Insurance

401(k) with Company Contributions

Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays

Paid Volunteer Time Off and Donation Match Program

Tuition reimbursement and paid certifications, licenses, designations

Employee Assistance Program (EAP) and wellness program with financial incentives

Hybrid Work Schedule

$3,000 Referral Bonus

Essential Job Functions

Proactively manage a private client/high‑net‑worth book of clients while meeting service standards, deadlines, and renewal timelines.

Serve as the primary point of contact for clients—answering questions, explaining coverage, analyzing exposures, and recommending appropriate policy adjustments or additional coverages.

Manage renewals and policy reviews by evaluating coverage options, negotiating with carriers, and ensuring programs align with clients’ evolving needs.

Build and maintain strong relationships with clients, carrier partners, and internal teams to deliver a consistent, high‑quality client experience.

Support organic client growth through referrals from existing clients, internal partners, and other approved sources; assist with the marketing and placement of new and renewal business as needed.

Coordinate internal resources such as Claims, Legal, Marketing, Technology, and other teams to support clients throughout the full account lifecycle.

Maintain accurate policy, renewal, and payment records while staying current on personal lines products, regulatory requirements, and market trends.

Collaborate with producers, service teams, and regional offices to ensure alignment on processes, workflows, and client strategies; travel to clients or carrier partners as needed.

Continuously identify opportunities to improve workflows, efficiency, and overall client experience while supporting special projects and client‑specific initiatives.

Credentials

High School diploma or GED required.

Two or four‑year degree preferred.

P&C license required

Experience working in personal lines insurance required

Private client experience required

One year of experience with agency management system or CRM preferred, preferably EPIC.

Proficient with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions.

Prior customer service experience required.

Skills

Strong organizational and time management skills

Ability to prioritize workload

Extremely accurate and detail‑oriented

Strong and professional verbal and written communication skills

Strong problem‑solving skills

Understand and maintain fiduciary responsibility for company and client

Ability to work independently

Strategic thinking

Relationship management

Strong work ethic

Why TrueNorth?
We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture. TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work! Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment‑related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!

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