INFORMATION SPECIALIST II (WT: DEALER ASSISTANCE SPECIALIST) - 76000160

Requisition No: 877170

Agency: Highway Safety and Motor Vehicle

Working Title: INFORMATION SPECIALIST II (WT: DEALER ASSISTANCE SPECIALIST) - 76000160

Pay Plan: Career Service

Position Number: 76000160

Salary: $34,760.04 Annually

Posting Closing Date: 06/16/2026

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to a Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Benefits

Paid Parental Leave

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Duties and Responsibilities
The Division of Motorist Services seeks a motivated individual to serve as the Dealer Assistance Specialist for the Bureau of Dealer Services. Responsibilities include:

Providing information and guidance to licensed dealers, regional offices, and tax collector office staff.

Researching, reviewing, and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling, and registration.

Serving as the primary contact for dealer licensing matters for independent, wholesale, salvage, auctions, used and new recreational vehicle dealers, and mobile home dealers.

Processing record requests from dealers, law offices, courts, and the public.

Processing title application transactions based on policies and procedures for the issuance of Florida titles and/or registrations.

Reviewing consumer complaints and researching to compile pertinent information such as dealer inquiries, customer records, and vehicle records to predetermine jurisdiction for further investigation.

Performing administrative tasks, including maintaining files, composing correspondence, and preparing reports.

Maintaining inventory of office supplies and purchasing new supplies via MyFloridaMarketPlace (MFMP).

Demonstrating strong interpersonal skills, organization, and the ability to work independently while understanding the importance of teamwork.

Preferred Qualifications

Experience using Microsoft Office Word and Excel.

Experience dealing with customer complaints or inquiries in a business or professional office setting.

Experience performing data entry and maintaining electronic databases.

Experience composing, drafting, or preparing written correspondence.

Experience operating office equipment, including a personal computer, copier, fax, multi‑line telephone, printer, and scanner.

Bi‑lingual ability to speak and read Spanish (preferred).

Job Related Requirements

Valid driver’s license in good standing (Class E or higher) with no cancellations, suspensions, or revocations for at least 3 years prior to employment, and no more than 3 chargeable motor vehicle crashes or violations in any consecutive 3‑year period.

Driver’s license history review will be conducted.

Occasional day travel required.

Occasional heavy lifting; able to move and lift boxes up to 25 pounds.

General Information

Selection process may include a skill assessment and/or oral interview.

Applicants will be required to submit to a fingerprint‑based background investigation, including a check of the criminal history records of the FBI.

All state employees are paid once a month on the last workday of each month and must participate in the direct deposit program.

Veterans’ Preference
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible for waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation (e.g., DD Form 214) with each submission. All documentation is due by the close of the vacancy announcement.

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