Operations Specialist for Communication Consultants

We are seeking a talented individual to join our Career Communication team at Mercer. This hybrid role requires working at least three days a week in a Mercer office in the U.S.

Responsibilities

Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad‑hoc or complex questions to the right team member.

Manage end‑to‑end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources.

Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloads.

Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements.

Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting.

Coordinate cross‑team deliverables and onboarding logistics (contractor ramp‑up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership.

Qualifications

Bachelor's degree in English, business, communication, journalism, human resources, or a related field.

Minimum of 5 years’ extensive experience optimizing daily workflows, resources, and processes.

Experience with client and vendor invoicing.

Detail‑oriented individual with excellent organizational and project management skills, plus ability to prioritize and handle multiple tasks with concurrent deadlines.

Preferred Qualifications

Experience supporting employee communication consultants.

Experience in a professional services or consulting firm highly preferred.

Benefits

Professional development opportunities, interesting work and supportive leaders.

Vibrant and inclusive culture with talented colleagues to create solutions and make an impact for colleagues, clients and communities.

Competitive total rewards package including health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Compensation
The applicable base salary range for this role is $66,200 to $132,500. In addition to the base salary, this position may be eligible for performance‑based incentives.

EEO Statement
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

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