Technical Writter

Job Title

Technical Writer – Mid-Level

Task ID

HBITS-07-14809

Position Duration

30 Months

Client

State of NY

Agency

New York State Office of the State Comptroller

Contact

Phone: (703) 466-0951 | (571) 351-1868 | (703) 348-3018
Email: nysreqs@ilinksolutions.com

Description

The Technical Writer will be assigned to prepare high quality business and system process documentation for Program Optimization, Support and Transformation (POST). Daily tasks will include but not be limited to:

Drafting thorough, accurate, clear and concise Business Process Guides (BPG) for complex processes, using established standardized templates

Facilitating meetings with cross-functional teams and subject matter experts (SME) to capture stakeholder responsibilities, workflow steps and all necessary process details

Researching and analyzing existing process-related documentation

Developing task plans, tracking tasks and communicating updates, escalating concerns and issues, and providing status reports

Producing and maintaining deliverables using Microsoft Word, Excel, and Visio

Mandatory Qualifications

48 Months of Experience in drafting and developing technical writing efforts across software documentation, business processes, and IT operations

48 Months of Experience in breaking down complex information and organizing it logically for the user, with a focus on clarity, accuracy, and consistency

48 Months of Experience in research and information gathering, including document analysis and interviewing stakeholders and subject matter experts (SMEs)

60 Months of Experience utilizing Microsoft Office products (Word, Excel, Visio) to support documentation development and delivery

36 Months of Experience in document management: organizing information; creating diagrams, charts, and other visual aids; and using documentation systems

36 Months of Experience working independently and collaboratively with cross-functional teams, including developers, analysts, operations and customer support, to ensure documentation aligns across system and business functions and meets user needs

36 Months of Experience in reviewing and testing documentation, including the incorporation of feedback to update and improve content and testing for usability and accuracy

36 Months of Experience utilizing industry standard technical summary and reporting techniques

Bachelor's Degree

Required Documentation

Résumé

Copy of Candidate Identification

(i.e., Driver's License/Green Card/Visa and Passport if applicable)

Any documents referenced in the above Requested Qualifications

(i.e., professional certifications, degrees, etc.)

Disclaimer
i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability

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