Customer Service Department Manager

Location : 12355 Uline Way, Kenosha, WI 53144 (Kenosha Branch)

Pay : $85,000 to $100,000 per year

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Position Responsibilities

Train Team Leads to build a high‑performing, positive team environment to provide top‑notch customer service.

Manage the daily activities of various Customer Service departments.

Evaluate team procedures and identify areas for improvement.

Review performance reports and suggest ways to increase efficiency.

Resolve escalated customer issues promptly.

Minimum Requirements

Bachelor’s degree.

3+ years of customer service management experience.

Demonstrated ability to effectively coach and develop a high‑performing team.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one.

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

Café featuring affordable daily meal options from local restaurants.

On‑site fitness center and beautifully maintained walking paths.

Best‑in‑class, clean, modern facilities.

Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

EEO/AA Employer/Vet/Disabled

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