Account Manager

Account Manager
Department: Client Success

Employment Type: Full Time

Location: Minneapolis, MN

Reporting To: Account Director

Compensation: $75,000 - $84,999 / year

Description
The Social Lights is a crew of creative strategists, data nerds, and social trend experts who live and breathe at the intersection of social media and culture. We are devoted to decoding culture to activate social fandoms for our brands. We Power Brighter Futures with meaningful connections, backed by the sharpest insights in the game. With a track record for social innovation and measurable results, we are a true marketing partner to our clients – whether they’re household names or rising stars.

Our Account Managers support Client Services by managing client relationships and internal teams. They are responsible for guiding the development of social media strategy deliverables on behalf of TSL clients, applying quantitative and qualitative analysis skills to develop insights and actions that demonstrate a thorough understanding of the client’s goals.

Key Responsibilities

Manages and leads the agency’s day-to-day relationship with client contacts; operates as a point of contact for any and all matters specific to your clients, fostering clear and effective communication between client and agency

Influences the development of social media strategy deliverables on behalf of clients including, but not limited to Social Audit, Social Tone + Voice, Channel Strategy, Content Strategy, Response Strategy, Audience Analysis, Competitor Analysis, IMC Strategy, Creative Brief(s), and specific Quarterly Strategy Session deliverables

Has a pulse on active client projects and deliverables, ensuring employees understand and are executing towards deadlines and meeting financial markers

Analyzes data to support insights, key takeaways, and optimizations

Drives content development or production initiatives for associated campaigns, as needed

Builds client confidence in our agency services

Maintains strong time management, organization, and prioritization skills in order to complete multiple client asks and deliverables in a timely manner

Analyzes data to understand campaign effectiveness, improve spend effectiveness, etc. in order to make strategic changes to meet client’s business goals

Presents new ideas to improve performance across TSL client accounts and internal processes

Audits and evaluates competitors’ social media efforts on a regular basis

Stays up-to-date with industry trends in both social and digital spheres; shares insights with team members on a regular basis

Contributes to internal training content in the form of lessons/How-To’s, and POV requests, as assigned

Provides motivation and guidance for the team on client projects and deliverables

Nurtures internal team relations, encouraging creativity and collaboration. Mentors and challenges peers in order to grow their career development

Possesses strong self-accountability and motivation in order to drive towards exceptional work and contribute to agency work.

Performs essential duties as assigned on occasion to meet changing needs of the agency

Skills, Knowledge and Expertise

Bachelor’s Degree in Journalism, English, Public Relations, Marketing or related communications field

3+ years experience in Marketing, Communications, Social Media specific areas

Stellar writing, editing, and proofreading skills

Ability to interpret and explain social media metrics and trends

Well organized, strong time management and prioritization skills

Ability to work independently and take initiative

Effective presentation skills

Proficient in MS Office software and G suite

Is a problem solver, solution orientated, takes initiative, and can communicate through change

Maintains confidentiality with business relations, personnel matters, and proprietary matters

*This job description is not designed to cover or encompass a comprehensive listing of required activities, duties, or responsibilities. Specific functions may change, or additional ones may be assigned during the course of employment

Benefits

Health Insurance

Dental Insurance

Voluntary Vision Insurance

HSA + Company Contribution

401k + Company Match

Generous PTO Policy

New Macbook Pro

Cell Phone Stipend

Paid Employee Parking

Dog-Friendly Office

#J-18808-Ljbffr