Account Manager - PBM Division

About the Role
The PBM/Pharmacy focused Account Manager will handle day-to-day relationships with their clients, working to troubleshoot and respond to different types of requests. This role is a cross-functional opportunity where you will work with multiple partners to find client solutions. You will be handling communications, project management, reporting, analyzing trends, solving member issues, and addressing emergent needs for your clients.

Responsibilities
As the Account Manager, you will be one of the faces of Crumdale Specialty, whom your clients and PBM partners interact with daily. In addition, you will:

Interact with internal Crumdale associates to support client strategy and initiatives

Coordinate client and internal team meetings

Assist PBM Strategic Account Executives with implementation tasks to ensure a smooth transition of clients from other organizations

Prepare and provide clients with performance reports; present when applicable

Use critical thinking skills to proactively manage client issues

Document and triage client-related issues/escalations

Escalate high-priority items to the management team

Build relationships with brokers, consultants, TPA and employers

Proactively provide follow-ups and feedback to brokers/consultants and clients

Complete assigned tasks and projects according to appropriate timelines agreed upon with client and internal stakeholders

Skills

Client customer service experience with ability to build trust and establish meaningful relationships

Ability to work with cross-functional teams

Individual should possess strong project management skills

Must be able to handle multiple tasks and work in a fast-paced environment

High level of accuracy and attention to detail and ability to manage to strict deadlines

Self-starter who can thrive in a high-growth, entrepreneurial startup environment

Deep-rooted knowledge of the PBM industry and current industry trends

Knowledge of PBM contracts, pricing, clinical/financial programs and trend management

Strong verbal and written communication skills including presentation skills within a client relationship management setting with internal and external parties

Fundamental knowledge of pharmacy, market trends and competitive landscape, with an ability to assess and consider these factors when developing solutions

Solid understanding of health and welfare benefits claims processing and claims payment administration

Exceptional interpersonal and communication skills, comfortable and poised in any setting from small face-to-face meetings to large conference-like presentations

Effectively build trust and establish meaningful relationships within clients, vendors and internal departments

Solid financial acumen, with an understanding of marketplace economics

Collaborate with C-suite & internal and external partners (e.g. brokers, TPAs, Employers, PBMs, partners and Crumdale)

Independent critical thinker with strong analytical, reasoning and problem-solving skills

Ability to work independently and in a collaborative group setting

Solid organizational skills and must be able to adhere to strict deadlines

Must be able to demonstrate integrity and a commitment to values

Proficient with MS Office suite

Working knowledge of Salesforce, Microsoft Teams, OneDrive and Citrix SharePoint

Benefits

Medical

Telemedicine

Dental

Vision

Life, AD&D, Disability

401(k)

Flexible Time-off

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