Account Executive of Ticket Sales

Location
Hattiesburg, Mississippi
118 College Drive
Hattiesburg, MS 39406-0001
United States

Position Details

Division: Ticket Office

Position Type: Staff

Employment Status: Full Time

Grant Funded: No

Pay Grade: N04

Job Summary
An Account Executive of Ticket Sales whose main responsibility is to call on potential customers for season and group ticket sales for Southern Miss sports events in order to meet individual and department‑wide ticket and revenue goals. The role also includes ticket operations duties for select sports and Eagle Club efforts to increase memberships and promote donations.

Primary Duties and Responsibilities

Makes at least 70 daily outbound calls to sell tickets and increases the fan base and revenue streams through season packages, group tickets, and ticket donations.

Meets or exceeds predetermined daily, weekly, monthly, and overall ticket and revenue goals for season tickets, partial ticket plans, group tickets, and ticket donations for all six ticketed sports (football, men’s and women’s basketball, baseball, softball, and volleyball).

Self‑prospects new season ticket and group ticket buyers to generate new leads. Works with marketing staff to develop group leads through the creation and development of themed group nights and build relationships within the organization to increase the reach and success of promotional events.

Answers inbound sales and service calls, providing assistance and customer service to customers. Utilizes the CRM software to manage accounts, settle disputes, and analyze customer trends to further revenue and attendance.

Promotes Southern Miss Tickets at various sporting and community events, develops leads, and sells directly to consumers. Manages setting up displays and coordinating events with festivals, community events, and companies.

Manages part‑time and student staff at various events.

Assists in seeking Eagle Club and Athletic Club Foundation members and increasing annual fund giving under the direction of the Eagle Club Executive Director.

Assists in the coordination of all game‑day ticket sales and game‑day management activities for football, basketball, women’s basketball, softball, and baseball, and meets with clients and develops new leads as assigned by the Director of Ticket Sales.

Assists in the distribution of marketing materials to businesses and individuals.

Provides weekly updates, including sales performance, appointment recaps, and customer‑service issues.

Performs other duties as assigned.

Minimum Qualifications
Bachelor’s degree from an accredited college or university in management, sport management, business, marketing, or another related field. One to two years of related experience and/or training in a related field.

Knowledge, Skills & Abilities

Ability to communicate and interact effectively with members of the public.

Ability to establish and maintain a good rapport with university faculty, staff, students, and the general public.

Ability to exercise sound judgment in making critical decisions.

Ability to develop objectives, evaluate effectiveness, and assess needs.

Ability to process information logically; skill in managing one’s own time and the time of others.

Skill in completing assignments accurately and with attention to detail.

Ability to establish goals and objectives.

Skill in service orientation by actively looking for ways to help people.

Ability to provide support for student development with a demonstrable concern for students.

Ability to work effectively and patiently with students.

Preferred Qualifications
Experience with a higher‑education institution preferred.

Application Requirements
Applicants must be currently authorized to work in the United States on a full‑time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H‑1B).

Equal Opportunity Statement
The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

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