Document Specialist I

Hourly rate starting at $24.65/hr.

Responsibilities

Intakes, catalogues, and scans Licensing documents, and upload the scans to client Licensing cases

Maps inbound Licensing documents to corresponding client cases

Engages with clients regarding Licensing documents

Outbounds physical Licensing documents to clients

Assists and supports team members (e.g., Document Specialist I – Storage) depending on capacity and development goals

Monitor and Update Case Progress

Create and Manage Ghost Cases

Client Outreach and Communication

Outbound Registration and Plate Management

Administrative Support

Perform all other duties and special projects as assigned

Qualifications

High School Diploma or equivalent required, a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus.

Strong problem-solving skills and the ability to handle multiple tasks simultaneously

Previous experience in case management, administrative support, or customer service is a plus.

Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Ability to work independently and as part of a team

Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

2-4 years’ experience in case management, administrative support, or customer service related fields

Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

Understanding of accounting principles and bookkeeping software may be required

Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Benefits
Below is a brief overview of the programs available to full-time employees:

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury Duty

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Equal Opportunity Employment and Accommodations
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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