Program Supervisor, (1225) New York Avenue Men Shelter

Organization Overview

At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We take pride in our “promote from within” culture and provide professional development, a comprehensive benefits package, and a passion for building and motivating world‑class, high‑performing teams.
Job Summary

The Program Supervisor supervises direct care staff and volunteers, and administers the program facility by coordinating and monitoring residential coverage ensuring that program and services are in accord with best practice standards, contract/grant requirements, and agency practices and procedures.
Supervisory Responsibility

Provides administrative supervision of 10 FTEs and up to 4 PTE.
Responsibilities

Supervises a team of Program Assistants, Administrative staff and Maintenance Workers, as needed and agency and community volunteers in support of overall program goals and objectives.
Recruits, hires, conducts performance evaluation, and provides staff professional development.
Develops and implements processes to control and minimize overtime.
Conducts regular staff meetings.
Facilitates team dynamics.
Coordinates facility activities to ensure objectives are accomplished in a timely and cost‑effective manner.
Develops plans in coordination with department managers.
Establishes and monitors overall facility performance based on agreed upon performance measures.
Manages the maintenance of facilities and equipment in accordance with health, fire and safety codes, and COA standards.
Oversees and maintains quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
Implements Corrective Action Plan to address deficiencies identified through the agency CQI process.
Updates the program’s practices and procedures, and program manual as needed.
Enables staff participation in quality improvement.
Performs liaison activities with community partners.
Coordinates the preparation and timely submission of all external and internal program reports and ensures prompt and accurate submission of incident reports.
Performs other job‑related duties as assigned.
Requirements

High School or GED required.
Minimum 2 years of direct service experience working with the adult homeless or other vulnerable population.
Minimum 3 years of administrative supervisory experience.
Skills and Competencies

Ability to determine and meet program and client needs. Knowledge of methods used to determine and provide customer service.
Skill to operate job‑related equipment including the use of computer systems (MS Office products), including Excel, Outlook, Credible and remote access.
Benefits Package

Robust Professional development and training opportunities
Medical, prescriptions, dental and vision insurance
Retirement savings plan with company match
Company‑paid and supplemental life insurance
Short Term/ Long Term disability
Group Life Insurance and AD&D
Other Volunteer Insurance Benefits
Flexible spending accounts
Paid vacation, sick and personal leave
11 paid holidays
Tuition reimbursement
Employee referral bonus program
Parenting leave
Pet’s Insurance
Mileage reimbursements
Work Schedule

Tues­day - Saturday, 11:00 PM - 7:00 AM

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