Broadband Specialist I

Position
Broadband Specialist I (Field Technician)

Position Overview
Primary focus on new installations of cable television and broadband services, driving a company van, visiting customer homes, and representing Mediacom to customers. Duties include installation, changes of service, outlet installation, disconnection, payment collection, and special installation requests.

Benefits

Company provided vehicle and gas card

Paid on-the-job training and opportunity to promote quickly

Company provided tools, tablet, and phone

Health, vision, and dental insurance

Paid vacation, holidays, flex paid time off

401K with generous company match

Pay increases through self-guided training

Performance bonus potential

Employee discounts on Mediacom services; reimbursement where services unavailable

Education enrichment up to $5,000 per year for qualified employees

Company provided uniforms and boots

Employee wellness program

Responsibilities

Install customer drop installations (exterior and interior) from tap to antenna terminals in single and multiple unit dwellings, including pre-wired units

Perform new connections, reconnects, requested and non-pay disconnects; add outlets; install and remove converters; upgrade or downgrade service

Analyze picture quality and judge acceptability after cable installation

Use connectors, fasteners, wire, and hand tools

Operating CATV hand and power tools as required

Complete paperwork as prescribed by system management

Read signal levels using a field strength meter and troubleshoot installation problems; install tap-off devices and maintain clearances

Climb poles with proper equipment (safety belt, safety strap, climbers), ladders, or other structures as needed

Lift and carry loads up to 100 lbs., work in confined spaces such as crawl spaces

Use and maintain VOM or DMM to check for open/short circuits and measure voltage

Read drop system layouts from blueprints

Inform customers of FCC rules and company policies

Drive company vehicle and maintain it, including bucket truck use

Generate additional revenue through sales techniques and promoting product options and promotions

Perform cleanup, salvage of wrecked materials, provide assistance to other employees as directed

Adhere to codes, guidelines, procedures, and safe work practices to provide outstanding customer service

Requirements

No experience required

High school diploma or GED required

Valid driver’s license with satisfactory driving record

General mechanical and consumer device knowledge

Good communication and interpersonal skills with customers and coworkers

Ability to work in high or tight spaces

Ability to work in all weather conditions and at various heights

Flexible work hours, including evenings, weekends, holidays, and overtime as required

Physical Requirements

Frequent handling of heavy objects (approx. 50-100 lbs.) and heavy hand tools

Equal Employment Opportunity
Mediacom Communications is committed to equal employment opportunity for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Salary
Salary range: $17.00 - $18.50 an hour. The final offer considers experience, skills, education, and certifications.

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