Customer Experience Specialist

The Customer Experience Specialist plays a critical role in ensuring a professional, welcoming, and efficient office environment. This position supports the success of agents by addressing their needs, maintaining office operations, and fostering a collaborative atmosphere. We are looking for someone with an intense sense of genuine care, a customer service orientation, and a solutions-focused mindset to handle any situation with positivity and professionalism. As part of the leadership team, the Customer Experience Specialist ensures the office runs seamlessly while creating a thriving and engaging environment for agents and staff.

Compensation and Benefits

Full Time 40 hours/week, Starting Pay: $18.50-$20.50 per hour

Bonus Structure after 6 months

Additional Investment opportunities after 1 year

Paid Vacation, Holiday, and Medical Leave

401(k) Retirement Plan

Health Insurance benefit option

Responsibilities

Front Office Management:

Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages.

Administrative Support:

Assist the leadership team with office operations, maintaining efficient systems, and supporting day-to-day workflows.

Event Planning:

Organize and coordinate agent events, including meals, sponsorships, venue selection, and décor, while attending and supporting business events and training sessions.

Office Operations:

Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas.

Marketing & Communication:

Assist with office communications, including email/text blasts, social media updates, and promoting the business’s value story.

Retention & Engagement:

Build relationships with current associates to support retention efforts and ensure their satisfaction with the office’s resources and services.

Qualifications

2 years of office/customer service experience preferred

Positive attitude with a solutions-focused and energetic demeanor.

Strong commitment to relationship building, follow-up, and top-tier customer service.

Tech-savvy with experience in Microsoft Office, Google Suite, and social media platforms.

Ability to work in a fast-paced, dynamic environment.

Professional appearance and communication skills, both verbal and written.

Strong interpersonal etiquette and customer service skills.

Interest in learning and taking on new responsibilities as requested and as knowledge grows.

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