Sales Support Manager

Northeast Sales Office Job Description
Position: Sales Support Manager

General Description
The Sales Support Manager serves as the Administrator for the Northeast Sales Office, responsible for training, upholding sales standards, and overseeing operations of the sales office. The Sales Support Manager works closely with the Regional Director of Sales and provides support in several areas.

Responsibilities

System Management/Administration

Serve as “first line of defense” for Delphi FDC support for NE/SW/FL sales personnel

Ensure Delphi Corporate Standards are being followed.

Serve as NE & SE Corporate Administrator for Delphi FDC.

Audit Delphi, CITY & SCS as necessary

Ensure all appropriate fields in CI/TY are filled in for reporting needs

Serve as Business Evaluator for CI/TY so quotes can go beyond Prospect status

Edit merge docs and create new docs in Delphi & SCS as needed

Maintain Reporting Rockstar and SME status with Marriott/CITY

General training on Delphi, CITY & SCS

Supervise Office Admins/Sales Coordinators

Train sales coordinators on job responsibilities

Make sure they are qualifying calls appropriately

Train admins on all reports

Assist with answering any questions/concerns they have

Assign special projects as needed

Oversee and mentor two NSO sales coordinators to ensure they have support, supervision, and guidance

Conduct 90-day and annual reviews for two admins at the NSO

Make recommendations for added responsibility/areas of coverage

Office Management/Human Resources

Post and qualify job applicants

Create offer letters

Assist with payroll budgets

New hire/termination paperwork

PAN forms

Set up new employees with access to Delphi, CI/TY, email, lead sources etc.

Collect missed punch and PTO forms and approve hours

Ensure office is covered at all times/phones are covered/manage time off/PTO requests

Review all expense reports before submitting to RDOS

Reconcile RDOS Corporate AMEX card monthly

Ensure office is informed of new HR policies as rolled out by the corporate office, and ensure employees fill out any required paperwork and is submitted on time

Review and sign off on all invoices pre-approved by RDOS

Assist RDOS with office structure/areas of responsibility for sales team/changes needed

Other

Review contracts as requested by Regional DOS with regards to space, grammar, wording etc.

Serve as the go-to person for any questions by NSO employees or sales staff at other Northeast/Southwest hotels

Assist with Florida/Southeast hotels when needed with regards to training, reporting, etc.

Incentive Plan Administration-

Ensure all pick up is marked complete for previous month and all CITY is actualized

Complete commission paperwork for all NE/SW sales employees

Ensure bonuses are reviewed by RDOS and submitted to the Corporate Office each month

Assist with employee goals

Establish Sales Procedures for all Hotels with Leadership

Create SOPs for all new procedures when requested and distribute to all hotels

Keep existing SOPs up to date

Ensure all sales personnel are following standards

Training

Train all existing and new employees on policies and procedures

Train new employees with Delphi and CI/TY Training

Track training and keep employees up to date with changes or updates

Track systems passwords and RFP tools

Set up new users with log in information (EIDs, CITY access, third party sites etc)

Budgets and Marketing Plans

Review T12s & GLs each year, enter and track expenses. Review monthly P&Ls to ensure proper coding to Sales & Marketing departments and review with RDOS

Sales manager’s goals—assist with reporting and update monthly actuals for RDOS.

Expense budgets

Gathering all necessary documents from GMs, revenue managers and compiling together for RDOS

Compile annual sales and marketing plans

Reports

Run all reports out of Delphi or CI/TY as needed to include pace, segmentation, feeder markets, GRCs, and any ad hoc reports required

Complete monthly pace, wedding report for RDOS & Senior VP

Weekly OTB report for Tom

Tradeshows & Events-

Create/Manage tradeshow list/budget and keep up to date with estimated costs per hotel

Manage annual tradeshow lists with all Northeast & Southeast shows, to include budgets

Track Expenses

Know when we need to register for shows

Assist sales managers in registering and making travel arrangements

Ensure sales managers complete feedback form after each show to keep on file when determining next year’s budget.

Manage baseball client events

Plan special client events, FAMs, training classes, etc.

Ensure all sales managers are coding expenses to correct hotels

Qualifications

Hotel and Group Sales experience preferred

Experience in Hotel Sales systems (Delphi, CI/TY, etc.) preferred

Excellent communication skills both written and verbal

Must possess strong problem solving skills

Exceptional attention to detail

Strong computer skills

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Paid Time Off

401(k)

Hotel Discounts with all affiliated properties

Salary
$70,000 - Based on Experience

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