Sr. Customer Solutions Manager

Job Overview
Job ID: 10443156 | Amazon Web Services, Inc.

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer’s unique challenges, then craft innovative solutions that accelerate their success. This customer‑first approach is how we built the world’s most adopted cloud. Join us and help us grow.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest‑growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and building cloud‑native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset who use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change‑management activities, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer engagement (technical, operational, organizational, and educational) across traditional IT teams and business units.

At AWS we value critical thinking, self‑motivation, and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head, a business‑outcome mindset, extensive technical background, excellent problem‑solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.

Key Job Responsibilities

Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite

Maintain an in‑depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery

Accelerate customer adoption through education and engagement

Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations

Assist in developing long‑term strategic relationships with key accounts

Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Basic Qualifications

7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Bachelor’s degree in Science, Technology, Engineering, Math, or a related field

Travel up to 30% of the time

Preferred Qualifications

2+ years of professional work experience, or experience with AWS services or other cloud offerings

Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations

Experience implementing cloud services including migrations and modernization projects or similar

Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Salary & Benefits
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Jersey City – $169,000.00 – $228,600.00 USD annually

USA, NY, New York – $169,000.00 – $228,600.00 USD annually

USA, VA, Arlington – $153,600.00 – $207,800.00 USD annually

USA, VA, Herndon – $153,600.00 – $207,800.00 USD annually

Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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