Head of Customer Experience & Engagement Center

Brightway Insurance is looking for a strategic Director of Engagement Center Operations in Charlotte, NC. This role will lead a new site focused on exceptional service for agency owners and customers. You’ll build service advisor teams, ensuring high-quality support and continuous improvement in performance management.
The ideal candidate has significant customer service experience, a strong leadership background, and a proven ability to drive innovation in service delivery. Join us in fostering a culture of excellence and growth.

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