Head of Customer Experience & Engagement Center

Brightway Insurance in Charlotte, North Carolina is seeking an experienced Director of Engagement Center Operations to lead a new site focused on exceptional service for agency owners and their customers. The role will involve building and managing teams of service advisors committed to top-tier support and continuous improvement.
Ideal candidates will have a strong background in customer service, people management, and P&C insurance, with at least 8–10 years of experience, including four years in a management role.

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