Hiverecruiter is seeking a Director of Engagement Center Operations in Charlotte, NC, to lead high-performing customer service teams and ensure operational excellence.
The ideal candidate will have 8+ years in customer service leadership, preferably within the Property & Casualty insurance sector, and a proven track record in process improvements and customer satisfaction.
Strong analytical and change management skills are essential for success in this role.
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Head of Engagement Center Operations & Customer Experience
Hiverecruiter · Charlotte, NC, USA ·
- Pay:
- 90.000 - 120.000
- Job type:
- Full Time