(NEX LITTLE CREEK) SPECIALTY SALES ASSOCIATE - HOME GALLERY

Job Summary
As a Specialty Sales Associate, you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be capable of learning about our offerings and able to articulate our purpose in a manner that is educational, insightful, and professional. You should have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

Duties and Responsibilities
Customer Service

Proactively engage and make a connection with customers.

Ask questions and listen to customers’ needs.

Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and the STAR card.

Provide PREMIER customer service.

Cooperate and build positive, inclusive, and respectful relationships, and take accountability for your own actions and outcomes.

Use specific knowledge to demonstrate product features and provide comparisons with similar products.

When selling clothing or military uniforms, you may be required to take upper and lower body measurements to ensure proper fit of tailored articles.

Organization

Maintain store appearance.

Sales

Cross‑sell products and know the store layout.

Suggest to customers the latest trends and current promotions based on their needs.

Upsell products.

Learn product features, keep up with trends, and use company tools and technology to confidently provide product knowledge specs.

Use a Point‑of‑Sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards. Handle cash, count money, and return accurate amounts.

Complete various paperwork reports and reconciliation.

Handle special‑order merchandise requests, including ordering, tracking, and providing updates to customers.

Inventory

Keep merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed.

Participate in periodic inventories.

Dependability

Adhere to assigned work schedule.

Complete work assignments accurately and thoroughly.

Qualifications
Product Knowledge
In‑depth technical knowledge of how products work, warranties, and the ability to compare products by features.

Experience
1–2 years of retail or relevant work experience required; 6 months of product‑specific experience required.

Communication Skills
Strong interpersonal and communication skills. Able to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Communicate effectively with customers, peers, and management. Use proper telephone etiquette.

Mathematical Skills
Basic math functions: addition, subtraction, multiplication, and division. Use a calculator and calculate percentages and ratios.

Reasoning Ability
Ability to multi‑task while paying attention to customers and remaining flexible to the needs of the business. Work independently as part of a team and take initiative without direct supervision. Solve customer needs.

Physical Demands and Work Environment
This position requires constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and focus adjustment. Involves lifting at least 25 lb and up to 50 lb. Work is typically performed indoors; may be assigned outdoors depending on location.

Other Skills
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours
Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

General Experience
6 months of responsible experience in clerical office, retail, sales, or store work of any kind, demonstrating the ability to perform satisfactorily in the position.

Substitution of Education for Experience
Graduation from a 4‑year college, senior high school, or possession of a General Education Development (GED) certificate may be substituted for experience requirements.

Location
United States—Virginia—Virginia Beach.

Organization
Little Creek Home Store.

Schedule
Part‑time (20–34.5 hours).

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