Merck in Austin, Texas, is seeking a Customer Service Management professional to handle customer engagement and resolve inquiries across multiple channels. The role requires a Bachelor's degree or equivalent, a strong customer service focus, and the ability to manage escalated requests.
Responsibilities include responding to customer inquiries, documenting interactions, and ensuring an excellent customer experience. The position offers a comprehensive benefits package and a competitive salary range from $106,200 to $167,200.
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Senior Shared Services & Customer Experience Lead
Merck · Austin, TX, USA ·
- Pay:
- $106,200-$167,200/yr
- Job type:
- Full Time