Account Manager

SERVPRO of Northeast Dallas provides specialized emergency services for water damage restoration, including water extraction and dehumidification. They also offer smoke and odor removal, biohazard cleanup, air duct cleaning, and carpet and upholstery cleaning for residential and commercial properties. As part of a network of over 1,700 franchises nationwide, SERVPRO is a recognized leader in restoration, catastrophe response, and large commercial loss services. Their dedicated efforts ensure quick and effective recovery for property damages of all scales.

Role Description
This is a full-time, on-site Account Manager role located in Dallas, TX. The Account Manager will play a key role in building and maintaining relationships with clients, managing customer accounts, and ensuring top‑tier service delivery. Responsibilities include identifying client needs, coordinating restoration services, following up on service delivery, generating new business opportunities, preparing reports, and collaborating with the team to meet organizational goals and client satisfaction targets.

Qualifications

Strong customer relationship management and interpersonal skills

Sales and business development experience, including lead generation

Excellent communication and negotiation abilities

Organizational and time‑management skills, with attention to detail

Ability to work on‑site in Dallas, TX

Proficiency with CRM tools and Microsoft Office Suite

Experience in the restoration or service‑based industries is a plus

Bachelor's degree in Business, Marketing, or related field preferred

Valid driver’s license with a clean driving record

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