Luxury Brand Expert - Bottega Veneta Handbags, Full Time - South Coast Plaza

Benefits

Day-1 Medical, Dental, Vision Benefits for eligible colleagues

Competitive Pay

Paid Time Off

Flexible Holiday Time-Off & Flexible Scheduling

Instant access to earned wages with PayActiv

Enhanced benefits: pet, home & auto insurance & more

401(k) plan options available

Bonus earning opportunities

Growth potential opportunities

Employee Discount at Bloomingdale’s & Macy’s Stores

About
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview
If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team of approachable customer oriented, style conscious professionals. Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort and good humor. A Bloomingdale’s Shop Manager maintains a highly visible presence while working side by side with Specialists, Stylists and Sales Associates. You are a developing and motivating force delivering sales, service and loyalty through your team. The Shop Manager ensures maintenance of merchandise standards and a customer centric environment.

Essential Functions
Fueled by the Power of Relationships

Require and deliver a customer experience ready environment

Partner with Visual team to ensure mannequins are updated and in line with directives and coordinate product knowledge seminars, events and floor moves

Oversee recovery/maintenance activities and partner with operations teams to ensure markdowns are ticketed correctly and merchandised on sale racks; and, that markdowns, RTV’s, Re-tickets, and signage are organized and executed on a weekly basis

Anticipate arrivals of new merchandise and coordinate placement

Hold the team accountable for delivering an approachable, energetic, style conscious and fun shopping experience through customer centric behavior and visual/merchandise presentation

Interact with customers (beyond area of responsibility when necessary) being a champion for Loyallist, managing traffic, addressing issues and seeking feedback on shopping experience

Contributes to store experience through modelling leadership presence

Work with Associates and Specialists to share selling strategies and improve clienteling; ensure they are building their b-Connected file and calling customers to come in for events and new deliveries

Review promotional calendar and Buying Office’s weekly email with Specialists and Associates on a weekly basis to ensure proper event preparation and client outreach

Track event presell and sales to partner with GSM or BM to set goals

Review department markdown rate vs. the total company with Specialists to understand the importance of regular price selling

Actively participate and represent the department in supporting total store priorities

Driven by our Desire to Win

Share ownership of store family behavior, performance and engagement; communicating team developmental and performance opportunities with BM/GSM

Validate effectiveness through achievement of key metrics

Understand department’s business trend vs. Plan/ LY

Use customer feedback to drive business

Communicate frequently with the TAMM/Buying Office to identify best/worst sellers, voids in assortment, stock levels and call-outs regarding product fit, quality and pricing

Committed to a Culture of Collaboration and Continuous Learning

Develop and motivate available, informed and elevated sellers

Ensure all associates are knowledgeable about brand, best-sellers, fit, and trends through monthly product seminars

Review new deliveries with team

Use rallies/department meetings to communicate business driving/procedural information

Model and coach to Bloomingdale’s visual, merchandising of new receipts/selling floor, and Net Promoter Score(NPS) standards

Observe, coach and role model customer centric selling behaviors on the floor, in fitting rooms, and in stock areas

Champion use of technology 100% of the time

Optimize Omnichannel selling tools: tablet look books, store to door, Pick at POS, b-connected, MPOS, etc.

Educate Associates to elevate client experience by building relationships when warranted and leveraging all store services

Qualifications

HS Diploma or equivalent.

Able to easily engage in conversation.

Social ease and quick response to customer needs and inquiries.

Able to maintain composure in difficult situations.

Detailed oriented about product knowledge.

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